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Tesco not sending me out a new card
mrbrightside842
Posts: 1,317 Forumite
in Credit cards
Hi!
In March, I lost my Tesco credit card. It was just misplaced in the house, not stolen or anything. I phoned up tesco and ordered a new one,told 7-10 days for delivery. When I needed to pay my bill that month, I phoned up as I usually do it online but wasn't sure if I needed my new number to pay it. When on the phone, I mentioned my card had not turned up, and they said that it should have and blamed it on the post. Again, 7-10 days and it didn't arrive. I phoned back and was told only 'oh yes, I see why it hasn't been sent, I've sorted that for you now and it should arrive in 7-10 days.' Since then, I've phoned up at least once a month to pay my bill and to ask where my card is. I just keep getting told it will be 7-10 days, no one can answer why I'm not receiving it. I'm getting all other post/cards etc fine, so not convinced it's the post. I'm not able to pay online as I keep getting a new card, so I'm having to phone up each month. Should I just write to them and put all this in the letter, and ask them to resolve it, as phoning them doesn't seem to be working!
In March, I lost my Tesco credit card. It was just misplaced in the house, not stolen or anything. I phoned up tesco and ordered a new one,told 7-10 days for delivery. When I needed to pay my bill that month, I phoned up as I usually do it online but wasn't sure if I needed my new number to pay it. When on the phone, I mentioned my card had not turned up, and they said that it should have and blamed it on the post. Again, 7-10 days and it didn't arrive. I phoned back and was told only 'oh yes, I see why it hasn't been sent, I've sorted that for you now and it should arrive in 7-10 days.' Since then, I've phoned up at least once a month to pay my bill and to ask where my card is. I just keep getting told it will be 7-10 days, no one can answer why I'm not receiving it. I'm getting all other post/cards etc fine, so not convinced it's the post. I'm not able to pay online as I keep getting a new card, so I'm having to phone up each month. Should I just write to them and put all this in the letter, and ask them to resolve it, as phoning them doesn't seem to be working!
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Comments
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Yes, follow their complaints procedure, complain in writing and ensure to head your letter "FORMAL COMPLAINT".
Good luck
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Thanks, will have a look on their site now to see what the next step is
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Yup, send a letter detailing what has happened in chronological order.
Send it Recorded Delivery.0
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