I thought travel cards were meant to be safe and easy to use???????

Bonamy_B

Hi i jus wanna say my daughter got a travel card for her holidays used it today got her money but atm swallowed her card , now what am i to do if she needs an urgent top up , travel card company wont speak to me and palmed of to an answeing machine hve made an formal complaint to the ombudsman right away and she can exercise that on her return. Just want to say im digusted with this company whos name i reluctantly wont mention as a complaint in progress. Now someone tell me if ur 18yr daughter went on holidays and needed cash in the event of an emergency u would hve thought a travelcard was reliable NOT I THINK !!!!!!!! to add insult its happened to her friend as well SAME TRAVELCARD SAME COMPANY WHAT A JOKE !!!!!!!!!!!! SERIOUSLY UNHAPPY PARENT

johnmoney05

Did you ask your daughter what she did and why the ATM swallowed the card? The card company can't control their cards being swallowed by an ATM.

If my under 18 years old child couldn't use a card properly at an ATM, I would not allow her just to take a card when travelling.

Lith

This is when a 'Credit Card' would help,

But i guess you don't like them / or even ya daughter?,


credits cards are scary... but in the heat of the moment.. they can save you!

Bob_the_Saver

An ATM swallowed the card for a reason. Always have a back-up.

DCFC79

And have a back up for the backup, its been common sense for some time OP to have a backup and then a backup for that

pmduk

I realise you're worried, but try to calm down and tell us the full story. I suspect no company will talk to you as you're not the account holder.

Doshwaster

No card issuer can ever guarantee that their card won't be swallowed by an ATM - it can happen for any reason. The only way around it is to have an alternative way at getting access to some funds.

When I'm travelling I always leave a credit card in the hotel. It can be an expensive way of getting cash but in an emergency - if a card has been swallowed, lost or stolen - then it can be a life saver.