HSBC Problems - anyone else?

izools

It seems HSBC are getting some bad press on this forum lately. I guess I should share, too

My OH moved in March, updated HSBC the day he moved, all fine new contact details input.

It took until today for HSBC to update his credit file to show the accounts registered at his current address but the data is still wrong. When he moved, he paid off his credit card, and reduced the limit to the minimum allowable.

The update HSBC sent to Equifax (et al) on 24th April didn't reflect this fact, and the update they sent to Equifax (et al) on 22nd June didn't reflect this fact.

Still says he's right up to the old limit and only paid the minimum, but he's been paying more than the minimum for months...

And to cap it all off, lots of the payment history has dissappeared - he opened the account in October but there are only three months of green "0" paid on time markers, the rest has been removed.

Oh, and the balance they reported to Experian is totally different to that which they reported to Equifax - and it's not a small discrepancy - EQ shows the CC Balance as £17 and EX shows it as £2400! (Both totally wrong, btw)

I've helped him raise a formal complaint about this but I fear there are severe data quality issues with HSBC's CRA feed as I had similiar issues at the beginning of the year it took them four months to reflect the fact I'd halved my OD limit; and my mother's FD Credit Card balance is months out of date, too.

I appreciate it takes a month or two for creditors to update credit files but HSBC are taking more than a whole season to update, and when they do, it's routinely incorrect.

/rant

KxMx

Why did your partner leave it so long to let HSBC know? As soon as I had a moving date, a letter went out first class to the bank (also HSBC), saying on xx date my address will be xx.