Not sure if I am in the right.

karenb33

I bought an item on Ebay this week. It was described as a clutch bag in beautiful condition. The bag was 99p with P&P of £2.50.

I received the 'bag' yesterday. It is actually the size of a small wallet and is a freebie from Glamour magazine. It is well used. In addition, the 'bag' was wrapped with a piece of A4 paper and was posted with a 58p large 2nd-class stamp.

I think the item was not as described and that the P&P was extortionate.

What would you do next?

Crowqueen

What were the photos like? Were there measurements in the listing? I've done this before with quite a number of things, and put it mostly down to experience, but I do agree that P&P is inflated.

Definitely a low P&P star and probably a low Item Description, but I would contact the seller and politely express your disappointment and see whether she would allow you to return it.

techspec

Wether its a freebie or not is nothing to do with you - and if you agreed to the postage and paid the postage stated - what right have you to moan? I paid £8 postage for an item that cost £3 - but left 5 stars. Why? I agreed to the postage and have the brains to know the higher postage just compensated for the lower price to avoid fees - it aint rocket science. £0.99 + £2.50 postage is still cheaper than £3.50 + £0.58 postage.

I assume there was a photo - so you could see it was the free bag from a mag up front? I assume there were no dimensions - so you should have asked the size before bidding.

This leaves the condition - and if you beleive its not in the condition stated - then thats where your greivance stands - and you should contact the seller if your not happy.

wayne2786

so techspec, what you are saying is its ok for people to put huge postage costs on something?

im not sure thats how it works, i would mark down on postage.

techspec

wayne2786 wrote: »

so techspec, what you are saying is its ok for people to put huge postage costs on something?

im not sure thats how it works, i would mark down on postage.

Yes!!!!

DON'T BID - its that simple. Its not as if they are hiding it from you. Walk away and shop elsewhere.

Argos don't let you change the postage after they deliver.

Your getting it cheaper because the seller is cutting Ebay fees - rightly or wrongly. If you would rather pay more - but have the price in the right order - buy off someone else.

e.g seller as buy it now at £2 + £3 postage. Next cheapest is £5 + £1.25 postage. You go for the cheapest overall - and thank the seller for a bargain - not punish him for getting it to you cheaper.

Give me strength.

Crowqueen

How do people know beforehand though if the postage charges are accurate, particularly if they don't sell themselves?

masonic

I always mark down on unreasonable P&P regardless of the item price. A buyer can't know whether the P&P is reasonable until they see the quality of the packing when the item arrives. I'm happy where I can see where the extra money has gone. Otherwise I knock that DSR down a couple of notches. I obviously avoid the £1 items with £8.99 P&P.

FattyBettyBoo

There was a thread on here years ago about a pair of curtains someone had bought off ebay. Given the dimensions, the seller has assumed that they must be really heavy good quality curtains as the p&p was extremely high. The OP at that time was very suprised to find very lightweight poor quality curtains when they arrived (and P&P that had costs less than 5th of what was paid). If I remember correctly there ensued many pages of people arguing over whether the OP was i the wrong for not specifically asking the weight of the curatins or whether the seller was in the wrong for deliberately misleading potential bidders (I think the word heavy was used in the listing - which is very subjective). It seems that the OP here assumed the bag was bigger based on the P&P costs, and so was annoyed that the bag is much smaller and the P&P was inflated. have been in this situation before and kicked myself for not asking the dimensions.

Either way, if its sig not as described then follow this avenue and forget about the rest.

Crowqueen

I once confused inches and cm (having been taught in cm) and got a doll which I thought was Barbie sized turn out to be...waist height, at least. Gorgeous, but rather difficult to find a home for.

techspec

The problem is, buyers are playing into Ebays hands. Ebay are trying to get sellers to charge less than cost for postage or free postage. Thats whay they brought in ratings.

So an item £1 with £4 postage becomes £4 with £1 postage in theory. But Ebay fees are 10p for first one and 40p for second one.
This massive 300% increase as to be added to the price.

So item is now £4.30 with £1 postage. Ebays wins, buyers and sellers lose. Simples.

pinkshoes

I also give low stars to those who charge rip off postage!

It's a trust thing - how on earth am I supposed to know how much something has cost to send until I receive it?!

Karen, I'd send them a polite email stating that a small wallet is not a clutch bag, and it's also well used rather than in excellent condition. I'd also point out the excessive postage. See what they reply with...

(what did the magazine describe it as?)