Charged for failed withdrawal abroad

Nod

I went to Thailand earlier this year. Whilst there I made one successful withdrawal from a cash machine with my Halifax credit card and after that each time i tried, the transaction failed - i assumed this was because i hadn't told halifax that i was going abroad.

On return home my credit card statement showed 2 withdrawals. The transaction details for the incorrect one is 'Kasikornbank PU'. I challenged the transaction with halifax and I have a letter saying that the bank has confirmed that the withdrawal was valid and that the ATM balanced - they included some print outs from the other bank. I definitely did not receive this money.

The halifax letter states 'this now finishes my investigations and I cannot help any further' so they don't seem to be giving me any option to challenge this further.:( Does anyone have any advice on this situation - is there anything that I can do now? Thanks very much in advance!

jonesMUFCforever

How much is it for?
Start a formal complaint if you think it is worth it.

Nod

Thanks for your reply. The amount was £210.

jonesMUFCforever

Start a complaint.

chattychappy

Agree and let us know how you get on.

Unfortunately it may not be easy. The onus is on Halifax to prove you made the transaction (not the other way around) and they obviously feel they have done this.