booked wrong dates had to pay twice

chris19651967

i recently booked a holiday separate flights and accommodation
we flew on the 11/06/2011 arrived at the hotel and were told i had booked and paid for the hotel room for the 11/05/2011,therefore my mistake so i had to pay again £1000.00 what a start to holiday,can anybody advise me who to contact regarding this matter,tried insurance company no joy hotels4u who we booked with dont want to know:mad:

Caz3121

who made the booking? if you booked it yourself it gets put down as an expensive mistake I am afraid.

Doshwaster

Sadly, it's an expensive lesson. I've done it several times with hotel and flights. You just have to learn to triple check the details before you click the "buy" button and then triple check the confirmation details as soon as you get them. It may be possible to correct an error within minutes of booking but not if you leave it until the first day of your holiday.

I once got some cheap 1p flights from Ryanair, took the time off work and got to the airport - only to find that they were for the previous day. The hotel I had booked was non-refundable so I had to pay several hundred pounds for a last minute flight.

I once drove to Stansted to catch a flight went to check in only be told "but sir, this flight is from Gatwick!"

I've turned up at hotels and found that my booking was for the previous month. Got to learn to tell the difference between US and European date formats.

You just have to take it on the chin and try not to let it ruin your holiday.

Pollycat

Hi
Do you agree that it was you who made the mistake in the booking dates?

If you do, there's unfortunately no comeback and you'll just have to put it down to experience. Ouch!

If you're disputing that it was your mistake and you didn't book the wrong month, do you have any documentation to support this?

Bob_the_Saver

You say "therefore my mistake" so the loss is down to you,
if it had been someone else's fault you would have wanted the loss to be down to them.

Seems fair to me.

ferf1223

maybe look at it this way - at least they had rooms available on your actual dates?

Afraid I agree with the others that there's no one to contact and it's just an expensive lesson to learn.

We always book DIY and I'm always having panics thinking I've booked something for the wrong day...the number of times I'm in bed the night before a flight and I rush down to the computer to quadruple check something I cannot count...my husband stands behind me when we book anything - and we both check all the details before we commit to anything...totally paranoid but so far it's worked for us...

stoneman

Doshwaster wrote: »

Sadly, it's an expensive lesson. I've done it several times with hotel and flights. You just have to learn to triple check the details before you click the "buy" button and then triple check the confirmation details as soon as you get them. It may be possible to correct an error within minutes of booking but not if you leave it until the first day of your holiday.

I once got some cheap 1p flights from Ryanair, took the time off work and got to the airport - only to find that they were for the previous day. The hotel I had booked was non-refundable so I had to pay several hundred pounds for a last minute flight.

I once drove to Stansted to catch a flight went to check in only be told "but sir, this flight is from Gatwick!"

I've turned up at hotels and found that my booking was for the previous month. Got to learn to tell the difference between US and European date formats.

You just have to take it on the chin and try not to let it ruin your holiday.

I hope you are not a travel agent:eek: