Ofgem to investigate energy market (again) but SP misleading price increase...

ihateyes

http://www.ofgem.gov.uk/Media/PressRel/Documents1/RMR%20June%20Press%20notice.pdf

interesting statement this:

"Our new investigation into potentially misleading marketing by Scottish Power is a further strong signal to the industry that we wish to see a sea change in the way customers are treated. Companies that fail to play it straight with consumers need to understand that they risk facing enforcement action," Mr Buchanan said.


The act this company is being transparent means i wouldnt touch them with a barge pole, unless fully vacinnated by the doctor!!

undaunted

Another set of words with a predictable outcome & without real change then?

When will Ofgem realise that Consultation & Regulation are not necessarily the same thing?

Bring on the competition commission - no guarantee they will prove any better but they certainly can't do any worse than Ofgems consistent failures to bring about true competition.

Premier_2

ihateyes wrote: »

http://www.ofgem.gov.uk/Media/PressRel/Documents1/RMR%20June%20Press%20notice.pdf

interesting statement this:


"Our new investigation into potentially misleading marketing by Scottish Power is a further strong signal to the industry that we wish to see a sea change in the way customers are treated. Companies that fail to play it straight with consumers need to understand that they risk facing enforcement action," Mr Buchanan said.


The act this company is being transparent means i wouldnt touch them with a barge pole, unless fully vacinnated by the doctor!!

Also from that article

2. Investigation into Scottish Power
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For the avoidance of doubt, the fact that Ofgem has launched investigations should not be taken as implying that any supplier has breached its obligations. As part of the investigation process the evidence will be examined before conclusions are reached.
Radical change takes time to implement and Ofgem has acted on its commitment in March to vigorously pursue enforcement action where it suspects firms are not operating within the law.
Ofgem today announced that it is to investigate Scottish Power under its Consumer Protection powers under the Enterprise Act in relation to potentially misleading marketing. The investigation will focus on the claim of £459 savings from the "Direct October 2012 offer".
The Enterprise Act gives Ofgem powers to seek enforceable undertakings in relation to misleading acts or omissions which may harm consumers.
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