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No bill from Npower

Dylliss
Dylliss Posts: 1 Newbie
in Energy
Despite several phone calls and emails I have not had a bill (dual fuel) from Npower for almost 12 months . Had an email in December requesting meter reading, duly sent, no bill. Had meter changed in May, gave meter reading, still no bill. Very fed up.

Comments

  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    Hello Dylliss

    It does seem odd that it has taken so long for you to receive a bill? Can I take a look into this for you? If so, can you send your details to forumresponse@npower.com and I'll check this out.

    Thanks
    Sally :)
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
  • backfoot
    backfoot Posts: 2,700 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Dylliss,

    Before contacting NPower, make sure you are very familar with the rules for backbilling.

    http://www.energy-retail.org.uk/documents/BackBillingSept-Version8.pdf
  • undaunted
    undaunted Posts: 1,870 Forumite
    Don't ring them (or even rely on a forum contact) make any contact in writing (& preferably by recorded delivery) with a view to then being able to rely on the back billing rules backfoot refers to if they continue to fail to bill you.
This discussion has been closed.
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