How quickly do Scottish Power refund credit balances?

ian1969uk · 21 June 2011 at 1:22PM

We'll be moving away from Scottish Power due to their recently announced price rises and our online tariff coming to an end.

When we leave them at the end of July, we will be something like £350 in credit. How quickly, and by what means, can we expect them to refund this money to us?

Thanks.

toby11 · 21 June 2011 at 2:10PM

My experience of extracting a refund from Scottish Power was less than satisfactory!

I waited for around 6 weeks, and still the promised refund (by cheque) had not arrived. I telephoned them and was told they would put the cheque in the post, which they duly did.
I suspect that my credit balance was sat in their books, waiting until I chased them for payment.:(

james2012_2 · 21 June 2011 at 2:32PM

We'll be moving away from Scottish Power due to their recently announced price rises

and yet Scottish power are the cheapest for me when I come off Eon's fixonline 8.

ian1969uk · 21 June 2011 at 2:34PM

Wouldn't stay with them out of principle now, it's outrageous that they get away with saying 19%/10% rises when people on here are reporting rises of 60% plus. My own rise on their new prices would be over 50%.

uptomyeyeballs · 21 June 2011 at 2:53PM

Gas up 45% and Electricity up 31% for me. On OES10. They owe me £106 at the time of writing. This will be in the region of £136 by the end of July.

Moved to OVO New Energy fixed tariff. I'll be paying £50 per month to OVO, as opposed to £43 per month at the moment to SP.

ian1969uk · 21 June 2011 at 3:15PM

Tempted by Ovo, but a little put off that they don't try and give you a fixed direct debit payment through the year. They whack up the DD in the winter, then put it down in the summer.

This doesn't really help with trying to budget month by month.

uptomyeyeballs · 21 June 2011 at 3:52PM

ian1969uk wrote: »

Tempted by Ovo, but a little put off that they don't try and give you a fixed direct debit payment through the year. They whack up the DD in the winter, then put it down in the summer.

This doesn't really help with trying to budget month by month.

Once i've got my refund from SP, i'll pass it straight on to OVO ready for the winter quarter. I only use about £30 worth of fuel in the summer, so will be clicking £20 a month overpayment until the end of September. This should mean i'll be in the region of £0 balance by April 2012 and won't need any alterations to payment.