What do you think about this?!!

dexters_mum_2

Phoned Natwest today as I needed to cancel a Direct Debit as it was no longer required for BT.

Have telephone and internet banking but couldn't access internet banking tonight,and only tonight, no problems at any other time, so telephoned up...
They apparently couldn't access my account as I'd hadn't registered for telephone or internet banking. (this is after we made a complaint, got charges refunded...) funnily enough I then asked to speak to supervisor and they magically could get into my account...

The woman was really rude kept calling me the wrong name and then shouting over the top me!

Anyway, cancelled the direct debit and asked them to put a note on our account that we would be closing the account, her response was 'well it makes our life a hell of a lot easier if you do!' and hung up on me!

Methinks thats ANOTHER (the 4th in 2 months) complaint going into Natwest tomorrow!

sgx.saint

Appauling customer service. You do right to complain.

trets77

HA !!!! why am not surprised.

move .... there must be a different way.:rotfl: :rotfl: :rotfl:

be happy in the knowledge that women won,t be getting a pay rise thanks to the like of us money savers. GOOD

Sillychuckie

i love my new mobile phone.
i can record all conversations on it whilst im speaking, and i always inform them i'm doing so.
works a treat.

Bernard_Coleslaw

They will have recorded this call too. Make sure you tell them, in your complaint, the time you called and the names (if you have them).

People like that should not be working in a customer service industry. (And I do, before anyone asks....)

bengal-stripe

dexters_mum wrote:

Methinks thats ANOTHER (the 4th in 2 months) complaint going into Natwest tomorrow!

Admit it, you like a cat fight!!!