Unhappy with Wedding Photographer

ladybugruby2

katerinasol wrote: »

Can I ask what the rule was?

Not to have pictures of the only guest that we were forced to invite but didn't want there in certain family portraits (who is most certainly not family). x

lupyloo

You really need to write a letter stating all the facts to the top person in the company. Companys house should have the details. Please dont let them get away with this or they may do it to someone else. I think it is shocking the way you were treated and you definitley deserve to be compensated for your stress. Good luck and keep us updated x

sandraann

"i feel that nothing more than a free cherish the dress shoot, free CD free album, free photographs and free photo frames will compensate but think that's probably a bit much to ask. If they don't behave I am tempted to name and shame all over the web... Any advice would be most welcome please?"
That's quite an ask and if they're high end wedding photographers that's possibly worth around £2000.I'd be cautious of going in asking for this initially at least especially if you didn't see the photographs yet. Obviously if they didn't deliver what they were contracted to deliver then you need to request compensation but it may be helpful for you to think through if there were any reasons why they couldn't get the shots ie: did you get ready earlier than anticipated, did he have access to take the photos etc.Most contracts will allow for a situation where the photographer can't get the shot due to circumstances ie: Uncle Bob stands in their way during the kiss etc so it's best for you to prepare for this.
The major issue for me would be that they didn't provide the 2nd shooter if that's how it's stated in the contract and that they missed shots.The guest who you didn't want in the shots is tricky and they may state that it was up to the bridal party to ask this person to leave.
Have they exceeded their contracted time to provide the photo proofs?

angelabbie

To be honest there is no excuse for not carrying out what was asked of your photographers. My hubby is a photographer, he has just started his business but is a film maker, teacher and nominated for a BAFTA as camera man. He has had plenty of experience, is good at what he does and charges simple fees for simple packages. He would never do what these people have done. His priority is quality natural pictures and excellent customer service.
Thats why he is busy. He charges from £650 for disc of all pics edited and £10 per print.
Good luck, hopefully you will be happy with the pictures which is the most important thing.
Tina
x

sunflower_2

why wont the admin person provide you with a link??


you havent even seen ur wedding pics yet - you may love them and they may make up for the missing shots...and wasted soup

having someone at ur wedding that u dont want in pics???
how bizarre

;):p:beer:

LEJC

sunflower wrote: »

having someone at ur wedding that u dont want in pics???
how bizarre

;):p:beer:

possibly not as strange as you might think...sometimes a step parent os very welcome at the wedding but its the actual parent that would stand in a pic

ladybugruby2

Sorry to reply to this late.

Having someone that I don't want in pics? Yeah... my sister in law's boyfriend. The photographer called him to be in the family photo he is in. Neither we nor my parents in law wanted him to be featured in those photographs.

We got the link... plenty of missing photos of details that he had verbally promised us he would take. Our stupidity though... the one supplier for whom we don't have a contract and even though my husband agreed (I was working a lot of hours pre the wedding so he said he would handle all the finances from our joint account) to pay for everything by credit card, instead he paid by cheque.

The photos are OK. Nothing like the quality I have seen in other people's photographs by the same company. I feel cheated and if anything a little jealous of the other couples. All my other suppliers told me that with my originality and the ideas I had had my wedding was top end magazine feature quality but I doubt that will ever happen as the stupid photographer didn't take photos of the beautiful details. I can only hope now that the videographer came up trumps.

They agreed to free cherish the dress. We didn't push for free CD etc as I am not someone just after a freebie. They were pretty unpleasant actually and insinuated that the other brides that contacted me who were similarly disappointed were liars.

I won't go round disparaging them online and opening myself up to legal action but over the course of my planning, I am known to a lot of other couples in my area as I have provided people with a lot of planning advice they consider helpful. I won't hesitate to tell those people who I don't recommend.

Thanks to those who were helpful. I guess we haven't a leg to stand on. x

neneromanova

How much did you pay them for it?

ladymarmalade

ladybugruby2 wrote: »

Sorry to reply to this late.

Having someone that I don't want in pics? Yeah... my sister in law's boyfriend. The photographer called him to be in the family photo he is in. Neither we nor my parents in law wanted him to be featured in those photographs.

We got the link... plenty of missing photos of details that he had verbally promised us he would take. Our stupidity though... the one supplier for whom we don't have a contract and even though my husband agreed (I was working a lot of hours pre the wedding so he said he would handle all the finances from our joint account) to pay for everything by credit card, instead he paid by cheque.

The photos are OK. Nothing like the quality I have seen in other people's photographs by the same company. I feel cheated and if anything a little jealous of the other couples. All my other suppliers told me that with my originality and the ideas I had had my wedding was top end magazine feature quality but I doubt that will ever happen as the stupid photographer didn't take photos of the beautiful details. I can only hope now that the videographer came up trumps.

They agreed to free cherish the dress. We didn't push for free CD etc as I am not someone just after a freebie. They were pretty unpleasant actually and insinuated that the other brides that contacted me who were similarly disappointed were liars.

I won't go round disparaging them online and opening myself up to legal action but over the course of my planning, I am known to a lot of other couples in my area as I have provided people with a lot of planning advice they consider helpful. I won't hesitate to tell those people who I don't recommend.

Thanks to those who were helpful. I guess we haven't a leg to stand on. x

That is truly terrible....surely you should have a leg to stand on...what you got does not match what you were promised which violates the trade description act....I am not sure who you would take it to but I think there is an argument. perhaps citizens advice? or are they a member of a photographers guild etc? that you could complain to?

ladybugruby2

We paid £1500. They've said they'll do free cherish the dress. I don't want to behave like somebody who is just after a load of freebies because I don't think that's right. They did stay till quite late in the evening to capture our first dance.

I spoke to CAB before I met them who pointed me to a letter template on the directgov website to use. I think the company will just argue that it was our fault they didn't take certain photographs which is rubbish of them really. We only have their word for it unfortunately.

They have banned me from commenting on their facebook page which is stupid as I wouldn't want to anyway!