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Trying to buy a car from a main dealer
Comments
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...Oddly enough, I hear many Citroen, Peugeot and Renault dealers say the same about Ford and Vauxhalls...
Fair enough.
And the OP says he has had good service from two French cars.
Were I in his position, I would be inclined to buy another one.0 -
That's the dealers' problem, not the buyers'. In which case the OP was right to walk.
Thats not the way I meant it to sound.
I meant the salesman sometimes think people saying they are cash buyers are tyre kickers, and other salesmen are more interested in the commision they will get by selling you HP or Sureguard than just selling you a car.0 -
My wife and I are trying to buy a new (to us) car with a budget of £12000. We like the renault megane coupe and have been to five main Renault dealers in our area and have left disappointed with the attitude of the sales staff. They don't seem interested with us being there. When we got the attention of someone at one dealership to ask about the coupe model, he actually said we haven't got one and walked off. We went to another renault dealer on a Tuesday, talked to a sales guy who said a colleague was driving a coupe but it was his day off (no problem). We rang up on the following Saturday morning to make arrangements to test drive the coupe (25 miles away) that afternoon. Once we got there, the coupe was not available but was told there was a couple of customer cars around the back if you want to have a look at one, but not test drive one. We walked out, after stating that they had just lost a sale.
Are we doing something wrong in dealing with these people? Are the days of the 'hard sell' gone? Is business that good that they don't really need any more sales?
I suppose the budget is enough0 -
Thats not the way I meant it to sound.
I meant the salesman sometimes think people saying they are cash buyers are tyre kickers, and other salesmen are more interested in the commision they will get by selling you HP or Sureguard than just selling you a car.
But that is not exclusive to just Renault dealers.The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
and other salesmen are more interested in the commision they will get by selling you HP or Sureguard than just selling you a car.
Sureguard = "can't be bothered to wash my car" Diamond+ceramic+unobtainium composite quadraspaz paint protection? :rotfl:“I may not agree with you, but I will defend to the death your right to make an a** of yourself.”
<><><><><><><><><<><><><><><><><><><><><><> Don't forget to like and subscribe \/ \/ \/0 -
But that is not exclusive to just Renault dealers.
Indeed.
Must admit it is a very long time sonce I have been in a Main Dealer.
I always found Subaru dealers very good, went to Test Drive a WRX in casual clothes and the salesman had no issues took me for a test drive in a 25k performance car, result I ordered it there and then.
Oh, the happy days of a few years ago before the massive mortgage came to town.0 -
I think the reason the dealers werent interested was because the model is not readily available, so why waste valuable coffee drinking time talking small talk to customers on a car with a long wait time.
Scratches body parts ,sniffs and scuttles off to the family who just pulled up in a 3 years old kia and are sniffing on the lot.0 -
I think the reason the dealers werent interested was because the model is not readily available, so why waste valuable coffee drinking time talking small talk to customers on a car with a long wait time.
Scratches body parts ,sniffs and scuttles off to the family who just pulled up in a 3 years old kia and are sniffing on the lot.
Because it is called professional pride and good customer service. What the sales exec should do is talk to the customer nicely, explain politely why the car isn't available and book them in for a test drive at a convenient time for them. If you really want to push the boat out, arrange to bring the car to them.
A little courtesy and professionalism goes a long way to closing a deal. I am surprised you didn't know that. :huh:The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
aye, but truth be told Flyboy the day every car salesman (hell, even over 50% of them!) follows your ideals of customer service will be probably the day hell freezes over - same with every sales job.Retired member - fed up with the general tone of the place.0
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bluenoseam wrote: »aye, but truth be told Flyboy the day every car salesman (hell, even over 50% of them!) follows your ideals of customer service will be probably the day hell freezes over - same with every sales job.
I suspect that secretly the good ones don't want them to. If they were all nice and cuddly, the good ones wouldn't have an advantage.
The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0
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