Negative feedback removal.

9217niall

Hello all, I was wondering what the chance of having my neg removed by eBay are.
I sold an iPhone a couple of weeks ago, and I believed it to be fully working. The seller, almost as soon as he'd gone back home, said that the signal was messing about, which I am sure it wasn't as I had used it fine just moments before it left. He quite happily kept it for another 4 days before want a refund last weekend. I asked him to return it, and he did, and I processed the payment the same night.
However, PayPal temporarily put a hold on the payment, meaning it did not go through until Friday (this infuriated him even more!)
I left positive feedback and a message saying that the refund has processed; I answered all of his emails and responded politely, even face to face I didn't get angry. Yet this morning, I've been negged, I don't know what else I could have done except kissed his backside. :mad:

So, in short, how can I appeal to eBay to get this removed and is there a chance of it being removed?

/rant


Thanks
Ps - Good morning moneysavers! :rotfl:

soolin

Unfortunately it does not meet any of the criteria for being removed.

I would also check your expanded seller dashboard to see if he has hit your stars as well as for smaller sellers stars 1 or 2 * are almost as important as feedback.

Oliver14

Totally agree with Soolin. Just to add I know its a bit late (but is useful to know) but if it was the 21 day hold you can actually refund the payment when its on hold to stop any delays.

System

soolin wrote: »

Unfortunately it does not meet any of the criteria for being removed.

What is the criteria for a neg being removed. Not wishing to hijack the thread but ive recently been neg'd unfairly because the buyer changed her mind after she won the item and i invoiced her instead of taking it on the chin and moving on/relisting it.

9217niall

soolin wrote: »

Unfortunately it does not meet any of the criteria for being removed.

I would also check your expanded seller dashboard to see if he has hit your stars as well as for smaller sellers stars 1 or 2 * are almost as important as feedback.

Okay thanks.

Oliver14 wrote: »

Totally agree with Soolin. Just to add I know its a bit late (but is useful to know) but if it was the 21 day hold you can actually refund the payment when its on hold to stop any delays.

No the payment went through straight away, but there was a temporary hold for 5 working days before it got sent back to him after I'd processed the refund.

Judi wrote: »

What is the criteria for a neg being removed. Not wishing to hijack the thread but ive recently been neg'd unfairly because the buyer changed her mind after she won the item and i invoiced her instead of taking it on the chin and moving on/relisting it.

I still think I'm being hard done by, it's not fair how they can neg you, he was rude and extremely arrogant but oh well. I could still try an appeal.

pinkshoes

9217niall wrote: »

I sold an iPhone a couple of weeks ago, and I believed it to be fully working. The seller, almost as soon as he'd gone back home, said that the signal was messing about, which I am sure it wasn't as I had used it fine just moments before it left. He quite happily kept it for another 4 days before want a refund last weekend. I asked him to return it, and he did, and I processed the payment the same night.
However, PayPal temporarily put a hold on the payment, meaning it did not go through until Friday (this infuriated him even more!)
I left positive feedback and a message saying that the refund has processed; I answered all of his emails and responded politely, even face to face I didn't get angry. Yet this morning, I've been negged, I don't know what else I could have done except kissed his backside. :mad:

So, in short, how can I appeal to eBay to get this removed and is there a chance of it being removed?

/rant


Thanks
Ps - Good morning moneysavers! :rotfl:

Did you allow a collection of an IPhone4 and let them pay with paypal?!?! If yes, then you're VERY brave, and lucky to have phone back!

Is it the same phone that has been returned?

Just respond to the neg with "instant full refund given. phone still works as described".

There is nothing you can do to have it removed, as the buyer obviously felt it was a negative experience.

techspec

I would still try. If the phone now works OK - point out it was the mobile signal in the area the buyer lived and not the phone (unless its one of them iphones with signal problems).

As for the hold on the refund - i have never heard of a refund being held before.

jenpoptrash

you could try though it's doubtful they will remove.
Have you sent a feedback revisal request to the buyer? They might do the decent thing.
I had an auction end recently - the buyer bought a few things from me. I noticed some damage to one of the items so when I sent the invoice with combined postage said about the scratch and that i'd removed all costs from the invoice and i'd send it free of charge.
He negatived me because saying the item was in terrible condition don't buy from me yada yada yada. Refused to revise the feedback saying but it was damaged. Ebay told me they won't removed it and are now ignoring me.
You have got to love buyers and their thought process as to what is a negative experience :idea:

techspec

jenpoptrash wrote: »

you could try though it's doubtful they will remove.
Have you sent a feedback revisal request to the buyer? They might do the decent thing.
I had an auction end recently - the buyer bought a few things from me. I noticed some damage to one of the items so when I sent the invoice with combined postage said about the scratch and that i'd removed all costs from the invoice and i'd send it free of charge.
He negatived me because saying the item was in terrible condition don't buy from me yada yada yada. Refused to revise the feedback saying but it was damaged. Ebay told me they won't removed it and are now ignoring me.
You have got to love buyers and their thought process as to what is a negative experience :idea:

Only on Ebay would someone leave a neg for an item thrown in for free - the type of response regularly spurred on by a few members on MSE.

9217niall

pinkshoes wrote: »

Did you allow a collection of an IPhone4 and let them pay with paypal?!?! If yes, then you're VERY brave, and lucky to have phone back!

Is it the same phone that has been returned?

Just respond to the neg with "instant full refund given. phone still works as described".

There is nothing you can do to have it removed, as the buyer obviously felt it was a negative experience.

No it was cash on collection

techspec wrote: »

I would still try. If the phone now works OK - point out it was the mobile signal in the area the buyer lived and not the phone (unless its one of them iphones with signal problems).

As for the hold on the refund - i have never heard of a refund being held before.

Honestly it was held, it was pending for five days which didn't help and infuriated him even more.

jenpoptrash wrote: »

you could try though it's doubtful they will remove.
Have you sent a feedback revisal request to the buyer? They might do the decent thing.
I had an auction end recently - the buyer bought a few things from me. I noticed some damage to one of the items so when I sent the invoice with combined postage said about the scratch and that i'd removed all costs from the invoice and i'd send it free of charge.
He negatived me because saying the item was in terrible condition don't buy from me yada yada yada. Refused to revise the feedback saying but it was damaged. Ebay told me they won't removed it and are now ignoring me.
You have got to love buyers and their thought process as to what is a negative experience :idea:

Typical modern day eBayers :rotfl:

----
Just going to wear my negative feedback with pride, I'll put a little note at the end of my listings explaining it. In 12 months it will be gone...:j

sezzlebum

if he paid cash then it wouldnt have been a "proper" paypal refund, so it would have been your own cash going to him which is why it may have had the hold on it,
like the others said, just add a note to the feedback, you could even wait a few days and ask him to remove it if hes calmed down a bit