Scotish Power customers Beware

dennis_the_menace_2

Hello everyone.
I am a Scotish Power customer on their On line energy award Reward Tariff. Earlier this Month Prompted by the Price Increase I looked on MSE. Which advised a swith to S/P O/L energy saver 14. I Pnoned S/P. They Switched me Straight away. However over the Weekend I received an email from them (the standard one) Advising of the Price Increase and telling me that at the end of July I would be put on their Basic Tariff, advising a switch to O/L E/S 14. It also made reference to a Refund of £105. If I remain on my Original Tarif until this Date, pointing out that switching tariff prior to this will disqualify me from the Refund. So Buyer Beware! I have Phoned to-day and after a great deal of complaining they have promised the Refund but I remain on the New tariff as a Reverse switch isn't possible. I am really angry about this as the person I spoke to, to arrange the Switch, never mentioned this. This Morning the reaction was "Read the Small Print".
Dennis.

beadyeyes

I too am on Scottish Power 'Online Energy Reward Offer' tariff and have had the same e-mail as dennisthemenace. As I understood my agreement, I am due the £105 discount by having stayed with the duel-fuel tariff until 7th June 2011, whether or not I subsequently switch.
However, the email introduces confusion and uncertainty; 'the £105 will be credited to your account before 1st August 2011 as long as you have remained continuously on the Online Energy Reward product until that date.'
If I switch before 1st August, will the payment be made at a later random date? Or, even, never?

backfoot

My plan is to give notice in writing to SP on the 29th July 2011, that I will be switching to another supplier and therefore reject any price increase onto their standard tariff.

That will freeze prices and allow the qualifying date for the £105 discount/bonus to be reached before any switch is completed.

On another thread I have asked for the SP Rep to comment that this is acceptable and works and for them to advise to whom the email should be sent?

Where are you SP?

SnowWhiterThanWhite

backfoot wrote: »

My plan is to give notice in writing to SP on the 29th July 2011, that I will be switching to another supplier and therefore reject any price increase onto their standard tariff.

That will freeze prices and allow the qualifying date for the £105 discount/bonus to be reached before any switch is completed.

On another thread I have asked for the SP Rep to comment that this is acceptable and works and for them to advise to whom the email should be sent?

Where are you SP?

'onlinecomplaints@scottishpower.com'
This is the email address I used to give notice - I received a respone the same day. HTH