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Apartment building door.....

My girlfriend and I rent an apartment in Leicester City centre. Yesterday, for no reason, the door to the building just would not open from either side. You can't even get a key in, which would suggest to me that some idiot has snapped their key in the hole!

I rang our letting agent this morning who said we wern't the first people to phone and it was being looked into. My question is, how long should we give them before chasing up? We are able to get out using the basement shutters, however, if someone closes them we would have to wait for someone with basement access to come along and open the shutters again before we could get in!!

My girlfriend went home at lunch and said the door was still jammed and there was no sign that anyone had been to look at it. Just wandered what a reasonable time frame would be to get something like this sorted.

Comments

  • tanith
    tanith Posts: 8,091 Forumite
    Part of the Furniture Combo Breaker
    Of course it depends on the letting agency but my son-in-law works for a housing association Maintainence team and this sort of thing is treated as an 'immediate' emergency.......... and would aim to be there within the hour...
    #6 of the SKI-ers Club :j

    "All that is necessary for evil to triumph is for good men to do nothing" Edmund Burke
  • timberflake
    timberflake Posts: 1,623 Forumite
    Well we would have rang yesterday, but the emergency number we've all been given just goes through to an answer machine!!

    Thansk for the advice, I know I can give them a call tomorrow and given them some ear ache!
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