Anyone know a VOIP support company?

robert_harper_2000

I'm spending way too much time on this VOIP router (Draytek 2820vn) and I have tried to get support but not getting anywhere. I've now cancelled my Dads BT account and can't get this virtual number sorted. I would like to pay a specialist VOIP techie that could look at the router remotely and fix it!

Cheers, Rob

OneADay

Don't know anything about routers for voip.
But just so I can type soemthing here - can you not use something like Skype for business?
http://www.skype.com/intl/en-us/business/

Lorian

Did you try the draytek UK forum? If so please post a link to the thread and I'll go read/reply there.

(its here http://www.forum.draytek.co.uk/viewforum.php?f=18 )

What's the issue?
Who is the VOIP povider?

Can you take pictures of your VOIP setup screens and send me a PM with a link to them?

aerostar

Why not forget the VOIP on the router, get yourself a PAP2T, plug a phone into that, get free sipgate number and off you go. I have a number of these with friends and they work well.

You can also use ZOIPER, software on a computer for voip, small in size and easy to set up and works very well. Or if you have a Sipgate number they offer pre-configured free x-lite software, but not for Windows 7 though.

Lorian

Pretty much all the functionailty of the PAP2T adapter is already in his 2820Vn router.

aerostar

Lorian wrote: »

Pretty much all the functionailty of the PAP2T adapter is already in his 2820Vn router.

But he cannot get it to work !.

The other point is that if the modem goes faulty, he has to buy a new VOIP modem, which are not that cheap, with the PAP2T it will work with most modems, even cheap ones.

Cheap ADSL modem/router plus PAP2T cost around £100+ cheaper than 2820Vn.

Currently using TP-Link Modem/Wireless router and PAP2 with 2 free numbers from Sipgate. Total cost around £50.

Other friend using BT business hub from Ebay with modified software to remove BTs own VOIP (only worked with BT broadband), Cost £5 and PAP2 from Ebay £20, and free number as above.

aerostar

Here is some info on setting your router up with Sipgate, perhaps you can insert your details in the appropriate places.

http://www.starplex.co.uk/html/help/sipgate-probs.html

phillmarsh

Hi all, Try the mobile Voip App's that are available on the appstore. only good for those with a Smartphones eg htc/ iphone/ipod touch/ipad etc it works via you wifi connection.

There is a app called Stardex on the appstore that works well, there is a video of it working on youtube also search for stardexvoip


the prices look good france 1p france mobile 5p
india 2.5p india mobile 2.5p china 1p
zimbabwe 7p per minute

there is a connection charge per call of 3p


hope this help

robert_harper_2000

I've also got a pap2t which I'm setting up for my Dad. I'm getting rid of his BT line and broadband and getting Virgin 50MB. I've got it all working except the dial plan doesn't quite work.


Gateway 1 VOIPDiscount
Gateway 2 Sipgate

Sipgate is also my incoming number.

UK Mobiles 07
0844
0845
0871
0870
These 5 number going through Sipgate (GW 2)

UK Landline 01/02
International 00
My area code is 01273
These 3 numbers for VoipDiscount GW1

robert_harper_2000

Dial plan

(*xx|<:00441273>[3-8]xxxx.<:@gw1>|<0:0044>[123]xxxxxxxx.<:@gw1>|07xxxxxxxxxS0<:@gw2>|<0:0044>[58][0][0]xxxxx.<:@gw1>|<123:00442070437777>S0<:@gw2>|00xxxx xxxxx.<:@gw1>)

The UK mobiles works on gw1 but not on gw2? What am I missing?

The 08 doesn't seem to work either....

robert_harper_2000

any ideas?