Superdrug online order and CS

cattie1

I recently made a purchase online from Superdrug, when I got my order confirmation email it had my old address on as delivery address (I changed my address to new when registering my beauty card on 18th May)

So I tried to find a contact telelphone number to change the address-but I couldn't find one,so I emailed them.

After 1 day I got no answer (fair enough) so I emailed them again, after 2 days I get a " order dispatched" to old address email, so once again search for a phone number to no avail, so I email again.

That was over a week ago and I still haven't heard back from them.

I even emailed royal mail -no answer and went into the local sorting office who confirmed the parcel had been delivered to old address.

So whoever is now living there has accepted and kept goods I paid for which were addressed to me, is there anything I can do or is it just tough?

I am so disgusted with the ridiculously poor customer service superdrug have had to offer, if anyone has a complaints email for them could they let me know please?

Delboy11

Copyright © 2011 Superdrug Stores plc.
Address: 118 Beddington Lane, Croydon, Surrey, CR0 4TB
Call us on 0845 6710709

tried that one?

cattie1

Delboy11 wrote: »

Copyright © 2011 Superdrug Stores plc.
Address: 118 Beddington Lane, Croydon, Surrey, CR0 4TB
Call us on 0845 6710709

tried that one?

No, because it said "for corporate queries only" but didn't see that phone number anywhere so will give it a try thank-you

pinkshoes

How far away is your old address?

cattie1

not very far away, I have already been and knocked but they ignored me! It's quite a rough area so they probably thought I was a police!

cattie1

Nine days after my first (of many) emails I get this back

Dear Cattie1

Thank you for your email.

Unfortunately we were unable to amend any delivery details as you order has already been despatched.

All orders are only delivered to addresses specified by the addressee.

Kind regards

Superdrug.

Doesn't give reason why my address hadn't updated, or basically try in any way, of course it has been delivered 9 days after I ordered it-I would hope so! Having to wait 9 days for a reply in the first place = Atrocious customer services!

Delboy11

Ring up customer relations (i know it says not to for web orders) but explain to them what happened and ask for a number to ring someone who can deal with this.

CR: 0800 096 1055

or have you already tried the other number i posted? if so did they say anything?

cattie1

Hi sorry, haven't been on for a while, they replied to my sarcy email about how long they took to reply and apologised and gave me a refund-then it turned out the people living in old house had actually returned package!!!!

Chyna-s

Surely the onus is on you to ensure your details are updated plus why did you not have a royal mail re-direct?

cattie1

Chyna-s wrote: »

Surely the onus is on you to ensure your details are updated plus why did you not have a royal mail re-direct?

Go and read it from the beginning please.