Letter from Barclays

reds2501

Hello all,

I daresay that there are quite a few others out there who have received the "Gesture of goodwill" letter from Barclays (which in itself is a good thing). After a second reading, I noticed a little caveat at the bottom of the letter which got me thinking. The line reads as follows:-

"In the event you do not hold a PPI policy with us you will not be eligible for any refund."

My PPI ended in July 2006 when I paid off the loan in full, so therefore no current PPI. Does this mean that in spite of the letter stating that they will make a good will payment, this line will negate this in my case? I worked out that the payments that I made (with no interest etc.) amounted to just over 2k.

Can one of you lovely people out there in MSE land shed any light?

dunstonh

"In the event you do not hold a PPI policy with us you will not be eligible for any refund."

That is there to cover those trying it on. i.e. those putting in complaints that they were mis-sold PPI (often with perfect recollection and a list of reasons of what the person did wrong) but don't actually have PPI.

Does this mean that in spite of the letter stating that they will make a good will payment, this line will negate this in my case?

No. You had it.

reds2501

Thanks as always Dunstoh

robbiepeck

I can imagin there were alot of people who don't know what a PPI is or couldn't find their original paper work so put a claim in anyway.

ppc1

dunstonh wrote: »

That is there to cover those trying it on. i.e. those putting in complaints that they were mis-sold PPI (often with perfect recollection and a list of reasons of what the person did wrong) but don't actually have PPI.


No. You had it.

Hi Dunston

Sorry for jacking the thread but it is a similar cases and it is with Barclays.

My case was passed to FOS in October when the JR was put on hold. My case is with an adjudicater and I had to answer questions regarding my recolations of PPI etc at the begining of May. Will FOS continue with its investigation or will Barclays just retrospectively make a calculation?

Any advice please?

thanks

dunstonh

robbiepeck wrote: »

I can imagin there were alot of people who don't know what a PPI is or couldn't find their original paper work so put a claim in anyway.

Quite probably the case. However, you would be surprised (or not) at the number of those people that accuse the seller of doing things. So, if they don't know they have it, how can they accuse the seller of wrong doing?

As I have said elsewhere, with the banks, it doesnt really matter but with small local independent firms it can be quite distressing getting a complaint and even more so if you are being falsely accused (as complaints against independents are personal and not faceless like the banks).

My case was passed to FOS in October when the JR was put on hold. My case is with an adjudicater and I had to answer questions regarding my recolations of PPI etc at the begining of May. Will FOS continue with its investigation or will Barclays just retrospectively make a calculation?

Any advice please?

Honest answer, I don't know. I hope if there is any common sense, the FOS and Barclays will agree between them to treat old complaints the same way as those that have not been referred to the FOS and the FOS will then waive the £500 fee. If the FOS chose not to waive the fee, I wouldnt be surprised for Barclays to let the complaints go through the FOS process as they have nothing to lose.