Balance Transfer - Twice

haymans74

I have just transferred my £3000 balance from my Morgan Stanley card to my MBNA one. However, MBNA paid the £3000 twice, so I now have a £6000 balance with MBNA and a -£3000 balance with Morgan Stanley!

MBNA say that they tried to reclaim the second transfer, but Morgan Stanley won't return it without my permission. Morgan Stanley say to me they will transfer the balance back - but with a fee for balance transfer!!! I really don't see why I should have to pay the fee for a transfer that was not my fault.

Any advice please?

sicker

I would phone mbna and ask them as it was there mistake in the first place if they will pay the balance transfer fee. In another scenario ask Morgan Stanley to send you a cheque for the amount you have in credit, the money is either mbna's or yours, certainly not Morgan Stanleys. You can then repay mbna.

John

haymans74

Ah the cheque is a good idea! Thanks for the speedy reply

jojo1978_3

Sounds like MBNA are trying to recall it tho, so you should just need to give morgan stanley your authorisation for this to go ahead, and they should complete it, no fees involved as its a recall