Do I need original Paperwork?

gashalasha7

Hi there,

I took a loan out with Natwest in 2007-2010, I will be honest, I can't find the original paperwork and I can't remember the exact amount of the loan however I do know PPI was included.

Do I need the original paperwork? I have phoned Natwest today and they said it would take 4-5 weeks to send me copies and that also they couldn't tell me any more details about my loan as they don't keep it once it has finished which I found strange and I don't particularly want to wait that long. They have a link on their website which says you can complain by telephone however I am a bit wary of calling them in case they say I don't have enough details.

Can anybody give me any advice?

Many Thanks in advance

DrSqueeze

You can make a complaint without the original paperwork, assuming you can remember enough about the sale and clearly explain the reason why you feel it was mis-sold.

gashalasha7

DrSqueeze wrote: »

You can make a complaint without the original paperwork, assuming you can remember enough about the sale and clearly explain the reason why you feel it was mis-sold.

Is it best to phone them or write to them?

DrSqueeze

gashalasha7 wrote: »

Is it best to phone them or write to them?

It depends on personal preference, I usually make complaints in writing but others prefer the telephone.

The advantage with writing is I can put all the facts in a logical order, proof read and make sure it's correct, keep a copy and feel sure I've not missed anything out.

gashalasha7

DrSqueeze wrote: »

It depends on personal preference, I usually make complaints in writing but others prefer the telephone.

The advantage with writing is I can put all the facts in a logical order, proof read and make sure it's correct, keep a copy and feel sure I've not missed anything out.

True, my only problem with that is Natwest have said 4-5 weeks until I receive the paperwork!!

DrSqueeze

gashalasha7 wrote: »

True, my only problem with that is Natwest have said 4-5 weeks until I receive the paperwork!!

You don't need to wait for the paperwork to start the ball rolling.

If you can remember how the PPI was sold to you, and you're certain that it was a mis-sale, you can write and tell them.

If you're a little uncertain about dates / amounts then don't include them in your letter. Instead, keep it simple. Tell them you are unhappy about the way the PPI was sold to you and would like a refund of the premiums.

When you make a complaint, the first stage will be for NatWest to acknowledge it and confirm they are investigating. That will take some time.

Is there something specific you want to see before making a complaint?

gashalasha7

DrSqueeze wrote: »

You don't need to wait for the paperwork to start the ball rolling.

If you can remember how the PPI was sold to you, and you're certain that it was a mis-sale, you can write and tell them.

If you're a little uncertain about dates / amounts then don't include them in your letter. Instead, keep it simple. Tell them you are unhappy about the way the PPI was sold to you and would like a refund of the premiums.

When you make a complaint, the first stage will be for NatWest to acknowledge it and confirm they are investigating. That will take some time.

Is there something specific you want to see before making a complaint?

Only the amounts, I can't remember the specific amount of the loan

DrSqueeze

gashalasha7 wrote: »

Only the amounts, I can't remember the specific amount of the loan

You don't actually need the amount to complain about something being mis-sold. They will be able to check that themselves if necessary.

The value really comes in later, if you 'win' your complaint. It's used to work out how much refund / interest you are entitled to.

By the time the complaint reaches that stage, it's likely to be well over 4 weeks so the information from NatWest has plenty of time to arrive.