Need advice on where i stand for Refund on Sony TV

chinamonkey

ThumbRemote wrote: »

But what does the manufacturers warranty cover? If Sony claim the warranty doesn't cover the picture quality, unfortunately there's pretty much nothing you can do about it.

Had you rejected the TV on purchase, under the sale of goods act, you might have had a case. But as you've had it for so long you don't really have any recourse on that front.

Out of interest, is the picture quality particularly poor on normal TV? You say they had DVDs etc in the shops so couldn't see this. I assume then that the Scart, HDMI inputs are OK. If so, what about trying an external set-top box with an HDMI output to the TV?

We dont know what it covers we havent gor a copy, just the receipt.

The picture quality is poor and the repair guy said it as typical of this model as he has had a lot of calls about them..it was just a crap batch hence the offer...the repair guy checked all the ports and said it was all fine - just a crap tv.....havent tried a set top box yet.....

System

chinamonkey wrote: »

We dont know what it covers we havent gor a copy, just the receipt.

You would have had the warranty information with the rest of the TV documentation in the box when you bought it.

mountainofdebt

chinamonkey wrote: »

Mountain of Debt yes we kept meaning to complain earlier esp as my sister had the same problem but never got around to it. After seeing the father in laws samsung which wasa cheaper we were very miffed that ours wasa so bad and the picture is very grainy and pixelated.

Apples - how RUDE! im not in need of any money at all thank you very much! and asked them if they would consider a replacement which they said they would have to consider. To instantly think that is so rude and assumptive! Im not some cheap blagger trying to get money out of people - for that i ACTUALLY have a job thank you very much! Im just very dissatisfied with this product. Yes I know we should have gotten on with it earlier but having to find another job filling in over 60 job applications and then having a baby diverted my attention somewhat! I have said they cn send someone round to fix it but they havent sent anyone...i just want to know where i stand and comments like yours quite frankly dont help!

You may have been dissatisfied with the product but you've been dissatisfied for 2 years.

Yes finding a job and looking after your baby is important but I find it extremely difficult to believe that neither of you could find 5 minutes to call someone.

tbh I think you're on a hiding to nothing.