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Superb service from Dyson
hoyles10
Posts: 1,283 Forumite
We bought a DC25 Animal over 2 years ago and haven't had a problem until today. I phoned them and they answered the call straight away so no holding on for 10 minutes until someone answers the call. The lady I spoke to was very cheery and I could understand every word she says which is a rare thing for a call centre.
The lady spoke me through a couple of things to try which seemed to solve the problem I had. She told me that she would send a new cyclone head out to us anyway which should be with us by Wednesday. I've just looked on the website and the Cyclone head is £34 to buy but she's sending it us for nothing.
Thanks very much Dyson, it's not often I get to speak to a company so helpful.
The lady spoke me through a couple of things to try which seemed to solve the problem I had. She told me that she would send a new cyclone head out to us anyway which should be with us by Wednesday. I've just looked on the website and the Cyclone head is £34 to buy but she's sending it us for nothing.
Thanks very much Dyson, it's not often I get to speak to a company so helpful.
If At First You Don't Succeed, Call It Version 1.0 
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Comments
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Completely agree - it's always a pleasure if I need to call Dyson.
Reminds me though, I should call them about ours...Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0
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