eBay, need advice ref something I bought

Byatt

Well, in all my time on eBay (since 2002) I have never had to do this, so need some advice.

Bought a phone from a seller who is not registered as business (I didn't see that until after I bought, yes, I was stupid)...and says no returns.

Long story short, I can't get the phone to work, after spending all day trying and talking to my phone provider.

Have emailed seller to say I want to return and waiting on response, but presumably I can open a Paypal dispute if they don't agree to a return, as phone won't work?

techspec

Yes - off course you can claim your money back (item not as described).

But ask seller first, and allow a couple fo days for a response.

If its one of them smart phones - might just be something that needs doing. Took me 4 hours to unlock the screen on one, and then another 4 to send a text.

I'm back on my old phone now.:D

I'm shocked you've been on Ebay almost 10 years and didn't know how easy it is to get money back from paypal. You are clearly a very honest buyer, who as bought from some very good sellers.

As for your problem buying off private sellers - that is what Ebay was originally set up for. You can return any item on Ebay, if its not as described. It just says no returns because they are private - it means nothing on Ebay. Only a few items like cars, gift vouchers and train tickets are exempt.

Hammyman

Byatt wrote: »

Well, in all my time on eBay (since 2002) I have never had to do this, so need some advice.

Bought a phone from a seller who is not registered as business (I didn't see that until after I bought, yes, I was stupid)...and says no returns.

Long story short, I can't get the phone to work, after spending all day trying and talking to my phone provider.

Have emailed seller to say I want to return and waiting on response, but presumably I can open a Paypal dispute if they don't agree to a return, as phone won't work?

What do you mean by you can't get it to work? Does it turn on? Is it not connecting to your network with your SIM in?

Byatt

Thanks for your replies. The seller has replied and we have come to a compromise. So, all good.

It's not a mobile phone. Sorry I wasn't clearer.