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What can I do next please?
stevenantwich
Posts: 1 Newbie
in Energy
Hello, I hope I can get some guidance.
In a nutshell: Last year I received a back dated bill from E.ON (Business) for apparent undercharging from 2003-2008 (£6000+).
This transpired because I changed suppliers and they said that the readings provided by the new supplier showed they had undercharged up to that point.
We referred the matter to the energy ombudsman who recommended that E.ON
confirm in writing how it calculated the credit of £257.88 for energy usage more that six years old
award a goodwill payment of £1500.00
contact myself to discuss payment and
sends a letter of apology, in recognition of the incorrect billing of the account
I was not satisfied with the Ombudsman's verdict and asked for a review which it carried out. Several months later and they issued their Final Decision that concurred with the original.
The basis of my contesting E.ON's new bill is that if you added the new bill to what I paid them whilst they were my supplier then I would be paying far more for the energy I consumed than I am now, taking into account that I have added air-conditioning units and extra Food and Beverage making equipment to my business since changing supplier.
So. . . . where do I go from here?
As there is no appeal process from the 'Final Decision' of the Ombudsman and currently money is tight so do not want to use a solicitor, does anyone know of or can suggest another course of action?
Thank-you in advance for any replies, Steve
In a nutshell: Last year I received a back dated bill from E.ON (Business) for apparent undercharging from 2003-2008 (£6000+).
This transpired because I changed suppliers and they said that the readings provided by the new supplier showed they had undercharged up to that point.
We referred the matter to the energy ombudsman who recommended that E.ON
confirm in writing how it calculated the credit of £257.88 for energy usage more that six years old
award a goodwill payment of £1500.00
contact myself to discuss payment and
sends a letter of apology, in recognition of the incorrect billing of the account
I was not satisfied with the Ombudsman's verdict and asked for a review which it carried out. Several months later and they issued their Final Decision that concurred with the original.
The basis of my contesting E.ON's new bill is that if you added the new bill to what I paid them whilst they were my supplier then I would be paying far more for the energy I consumed than I am now, taking into account that I have added air-conditioning units and extra Food and Beverage making equipment to my business since changing supplier.
So. . . . where do I go from here?
As there is no appeal process from the 'Final Decision' of the Ombudsman and currently money is tight so do not want to use a solicitor, does anyone know of or can suggest another course of action?
Thank-you in advance for any replies, Steve
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