We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
anyone have a better email contact for virgin
steveo3002
Posts: 2,731 Forumite
hey all
2 months ago i receieved what i thought was poor service on a virgin atlantic flight
anyway..i got hold of someone and they promised to round mine and my partners airmiles to 30k as a good will
well they didnt , ive emailed again and been ignored , they phone system says theyre closed when they should be open
is there another email where i might get a repsonse
2 months ago i receieved what i thought was poor service on a virgin atlantic flight
anyway..i got hold of someone and they promised to round mine and my partners airmiles to 30k as a good will
well they didnt , ive emailed again and been ignored , they phone system says theyre closed when they should be open
is there another email where i might get a repsonse
0
Comments
-
Their CS email response times are dire, can be up to 30 days which I think is their SLA.
May be worth posting a complaint recorded delivery to the Crawley office0 -
You could also try posting to them on their twitter or facebook sites - I've noticed that the social media teams can sometimes seem to get problems moving and resolved if you shout loud enough
0 -
Why not just call?0
-
stilltheone wrote: »Why not just call?
OP stated in first post had problems contacting them by phone0 -
its still there on my post ...i called midday and got a automated we are open 10-6 and then cut off , when ever ive called before theres massive waits
a free email would be just fine really0 -
Snail mail is still the best way to complain. Call centres and email are a generally a waste of time.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
-
steveo3002 wrote: »its still there on my post ...i called midday and got a automated we are open 10-6 and then cut off , when ever ive called before theres massive waits
a free email would be just fine really
Perhaps you are calling the wrong number?
Which number are you using?0 -
whatmichaelsays wrote: »Snail mail is still the best way to complain. Call centres and email are a generally a waste of time.
Don't agree... I get results. Snail mail is just too slow.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.1K Banking & Borrowing
- 253.5K Reduce Debt & Boost Income
- 454.2K Spending & Discounts
- 245.1K Work, Benefits & Business
- 600.7K Mortgages, Homes & Bills
- 177.5K Life & Family
- 258.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards