Halifax and Continous Credit Card payments - when the account is closed! PLEASE HELP!

MikeJohnston

Hello Everyone,

I was wondering if some of you lovely folk could help..here's the situation.

Problem

I had a credit card from Halifax from when I was at Uni, the account was settled in 2007. CPP (Card Protection) took what’s known as a continuous credit card payment in 2009. Now, I had moved address by this point so the first I know about it is when I get forwarded lots of red letters telling me I'm in arrears. After a few phone calls, some nice lass at Halifax got all the charges and interest incurred refunded back to me given that it wasn't my fault.

So, the problem now is that I am trying to remortgage and have been rejected twice. Pull up the credit report and I have lots of bad red marks against this credit card.

I spoke with Halifax who advised they will send an email to the referencing agencies explaining what has happened and that all charges were refunded. Today, I called them after two weeks of waiting. The second person I have spoken with advised that I will need to send a Notice of Correction to the referencing agencies as the late payments were correct at the time. I already knew I could do this but obviously having it come from Halifax will have better swing than from me.

Any thoughts on this at all? Should Halifax be requesting this instead of me.

Thanks you for your time reading my problem

Mike

chexum

A notice of correction can only be posted by you - how would you like your bank to decide to put an explanation of your dealings with them for every other lender to read?

Generally, if the missed payments are indeed a true representation of the way you handled the account, then the marks should stay. Just because they refunded the charges, it doesn't mean they were not supposed to charge those at the first place, just that someone thought it's more reasonable to forgo them than call in the debt collectors.

However - all may not be lost. Your description is a bit unclear how you got informed of the arrears and how you acted on those notifications. Have you set up mail forwarding (or have you changed your address with Halifax with a different account), and read each bill/statement that you received? Or perhaps you ignored some of the mail from the bank you knew you have no business with any more? If you were responsible in reading all communication, but had no chance to put it right, it should be obvious that it should not be on your credit file.

Dealing with CPA is tricky - the banks are forced to accept correctly authorised debits even for closed accounts for some time - but if you got any notifications this is going to happen (from CPP or the bank), then you can't really blame them for the results.

moneywolf

This is also happening to me at present, on a card I cancelled 6 years ago. It is a slow process fixing it

https://forums.moneysavingexpert.com/discussion/3300768