Waitrose Newton Mearns Overcharge

paulo1888

Went into the new Waitrose in Newton Means

Oliver14

So you go to a shop you are accidently overcharged a couple of times. Each time you are refunded the overcharge and apologised to. So now your not going to shop there. Talk about cutting your nose off to spite your face.

Anacrusis

I would also shop somewhere else - it must be a pain to have to keep queuing up at customer services for 20p!

Azari

Oliver14 wrote: »

So you go to a shop you are accidently overcharged a couple of times. Each time you are refunded the overcharge and apologised to. So now your not going to shop there. Talk about cutting your nose off to spite your face.

This is ridiculous.

To be told that a refund of an overcharge is a 'goodwill gesture' is absurd.

Maybe shoplifters should just give back what they've stolen as a goodwill gesture and then leg it.

miniemma

thriftymanc wrote: »

At Waitrose the bit on their system that they use to refund the difference is actually called "goodwill" so if you hear the staff talking about goodwilling something that's probably what they mean, and not that they think they're doing you some kind of favour by giving you your money back.

(I think I spend too much time in my local Waitrose.)

You beat me to it :j

zppp

thriftymanc wrote: »

At Waitrose the bit on their system that they use to refund the difference is actually called "goodwill" so if you hear the staff talking about goodwilling something that's probably what they mean, and not that they think they're doing you some kind of favour by giving you your money back.

(I think I spend too much time in my local Waitrose.)

They call it goodwill because it is goodwill. They have no obligation to sell it for the price where there is an error. Therefore, as goodwill, they have refunded the difference for you.

Ginger_Poodle

I know I will get shot down in flames here, but I am going to say it anyway. The shop has been open about two weeks. The bread counter range is vast and they all go into bags with only a small cellophane strip for the staff to see through. All the staff that have helped me in there have been great, but they are still inexperienced.

The staff are all new, give them a break...

Paul_the_Painter

Used to work at John Lewis (same group) and the "goodwill" refund was used for many things. Often just a convienient code to use for slight differences in price when doing complex orders (I sold custom made curtains - sometimes we would have a small discrepancy when it came time to charge the card) no actual "goodwill" involved.

Does it really matter what they call it? Their internal accounting policy is hardly a matter for a "rant" is it?

Your complaint can be summed up as - New store, staff charged incorrectly, immediate refund with no arguement, but I didn't like what my reciept said.

If that's the worst that has happened today - think yourself lucky

fluffnutter

They're probably just using 'goodwill' as an easy phrase. Who said it? Or was it written? Basically one single person has probably come out with '.. as a goodwill gesture...'. It's just the wrong use of word by an individual - not a company policy.

fluffnutter

Mapap wrote: »

They should employ people who do not make these mistakes.

I should hope the employee in question recieves some severe disciplinary action.

LOL! Yeah, what a crime! Take 'em out back and shoot 'em!