NOW OPEN: the MSE Forum 'Ask An Expert' event. This time we'd like your questions on TRAVEL & HOLIDAY DEALS. Post by Wed and deals expert MSE Oli will answer as many as he can.
MSE News: HSBC given PPI complaints extension

1.7K Posts



This is the discussion thread for the following MSE News Story:
"HSBC joins Barclays, Lloyds and RBS in the temporary deal, mainly as a result of a self-inflicted backlog ..."
"HSBC joins Barclays, Lloyds and RBS in the temporary deal, mainly as a result of a self-inflicted backlog ..."
0
This discussion has been closed.
Latest MSE News and Guides
Replies
The bank hadn't responded to their complaint at all for 6 months!
Due to the lack of co-operation the complaints then went to the FOS. When upheld, the bank didn't respond at all claiming they ''couldn't'' because of the Judical Review. They hadn't applied for permission to put complaints ''on hold''.
Now some complaints had been waiting for a year with absolutely no comment from the bank.
Since the Judical Review has ended many weeks ago, guess what - the bank still haven't responded. :rotfl:
For the FSA now to ''allow them'' them 16 weeks respond, is an absolute joke.
They've shown during the last year that they can do what they like. Whats the point of this timescale? All fun and games for those jokers, although I expect some people in financial difficulty, dealing with the stress of making a complaint through the FOS, won't be laughing.
:mad::mad::mad:
Actually the banks will have to pay out 8% interest, so the longer it takes, the more they have to pay out.
Take that banks!
Unless I'm reading it wrong, that isn't the case for those that were put on hold due to the JR. It states that those put on hold must be resolved by the end of August, so nearer 8 weeks than 16.
Complaints came 'off hold' in early May, so there's been some waiting already.
http://www.telegraph.co.uk/finance/newsbysector/banksandfinance/8501907/British-banks-drop-PPI-mis-selling-appeal.html
Although my ability at counting weeks, isn't brilliant! :rotfl: