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Banking dispute

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cncn
cncn Posts: 2 Newbie
edited 16 June 2011 at 2:56PM in Budgeting & bank accounts
Hi there
My son paid £500 into my bank account this morning - he said the tiller counted themoney and wrote £500 on the receipt and stamped it, the money went into my account and then went out again and now shows £400 paid in (says error of £500 paid in.) I have spoken to the bank and we are at a stale mate - they say £400 we say £500, does anyone know what I should do next as I thought your receipt was proof of payment or is that just a load of rubbish, what to stop them saying to anyone you thought you paid an amount but we now say that you didn't!!

Comments

  • ses6jwg
    ses6jwg Posts: 5,381 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    The cashier will count their till at the end of the day if they are £100 up then there is your £100.
  • cncn
    cncn Posts: 2 Newbie
    What is to say that the £100 wasn't taken by staff?
  • Lokolo
    Lokolo Posts: 20,861 Forumite
    Part of the Furniture 10,000 Posts
    cncn wrote: »
    What is to say that the £100 wasn't taken by staff?

    Nothing but whats to say your son has only paid in £400?
  • Lokolo - great comment.

    Cncn - if you have a stamped receipt from the teller for £500 then they are obliged to credit you with £500. If your receipt was from a paying in machine, and said subject to checking, then it would depend on how much was in the envelope when it was opened. I know you didn't do this but just adding for context.

    All you need to do is produce the receipt.
    Before you ask, yes, I work for a bank, but no, I didn't get a bonus!
  • pvt
    pvt Posts: 1,433 Forumite
    Lokolo wrote: »
    Nothing but whats to say your son has only paid in £400?

    The stamped receipt I would think...
    Optimists see a glass half full :)
    Pessimists see a glass half empty :(
    Engineers just see a glass twice the size it needed to be :D
  • pvt
    pvt Posts: 1,433 Forumite
    Cncn,

    Has the bank given any justification? Forged notes. Miscounted.

    What denominations of notes did he pay in?

    pvt
    Optimists see a glass half full :)
    Pessimists see a glass half empty :(
    Engineers just see a glass twice the size it needed to be :D
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If it is stalemate then start a formal complaint in writing to the bank's complaint team.
    They will undertake an investigation - the result you will know in no more than 8 weeks.
  • I notice the original posted hasn't updated this comment......... !!!
    Before you ask, yes, I work for a bank, but no, I didn't get a bonus!
  • opinions4u
    opinions4u Posts: 19,411 Forumite
    I notice the original posted hasn't updated this comment......... !!!
    Maybe not.

    But unless the bank can produce compelling evidence to say otherwise, the amount on the receipt is the amount that should be credited to the account.
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