problem with cash machine inside Santander

red_devil

They have installed a new cash machine its called Colin its quite advanced but there always seems to be problems with it. Today i used it there was no note to say it wasnt working. I payed in some notes but instead of confirming and giving me a receipt it broke down and froze and said out of action.

I told a mos who took the details she said the money had not been registered but they would give me a ring in the morning when the machine was opened and the notes were counted. She said it was on a time delay so i would have to wait.

I didnt take her name and now i feel quite anxious what if they dont ring or try to deny i put the money in. Why do these machines have to break down.

Another problem to solve anyone else had this or can advise me?

Jib111

That's Santander for you.

I also don't use any machine to pay in, I don't pay in often but when I do I go to the desk to avoid this problem.

red_devil

Jib111 wrote: »

That's Santander for you.

I also don't use any machine to pay in, I don't pay in often but when I do I go to the desk to avoid this problem.

i will in future. They should make sure the machines are working properly it only creates more mess for the staff? Will i get the money ok?

ses6jwg

They will count the machine and there will be more cash than there should be.

DrSyn

morel of this story.

1. Pay in at the bank counter.
2. Pay in at the Post Office Counter.
3. Switch to another bank!

red_devil

yes i know but i want to make sure they say the money is in there first.

red_devil

its sorted and i must admit the customer service was good. You can email them and someone rings you the same day.,

pmduk

Surely their customer service would be better if they got things right first time?

Lith

Same thing happened to me at HSBC,

but they fixed the machine there and then.


(lesson learned) Never trust a machine with your money. 0_o

red_devil

they compensated me £20.