problem with cash machine inside Santander.

red_devil

They have installed a new cash machine its called Colin its quite advanced but there always seems to be problems with it. Today i used it there was no note to say it wasnt working. I payed in some notes but instead of confirming and giving me a receipt it broke down and froze and said out of action.

I told a mos who took the details she said the money had not been registered but they would give me a ring in the morning when the machine was opened and the notes were counted. She said it was on a time delay so i would have to wait.

I didnt take her name and now i feel quite anxious what if they dont ring or try to deny i put the money in. Why do these machines have to break down.

Another problem to solve anyone else had this or can advise me?

maninthestreet

A cash machine called Colin???

smartiedriver_2

A machine with a name? Is this post serious?

If so, I would recommend you call the bank ASAP to confirm your credit, and in future make sure you obtain further details from the banker you deal with.

burnsy89

call the bank and make an ATM dispute - the machine should automatically correct itself and credit the money to your account - but put the ATM dispute in just incase

TheMatrix_2

I don't like using these machines too, always have a fear that they will short change you and then you have no proof and no-one around to complain to when the bank is closed.

As for paying in, I'd rather wait in the queue and pay it in at the counter, then if there are any queries I am there in person rather than them having to contact me.

DRS1

Can you not log on to online banking and see if it has been credited to your account?