Query to Scottish Power rep!!

loulou41

Thanks, I really want to fix 2014, what'sthe difference between standing charge and non standing charge. With EDF, there is a standing charge and I am a low user.

Premier_2

loulou41 wrote: »

Thanks, I really want to fix 2014, what'sthe difference between standing charge and non standing charge. With EDF, there is a standing charge and I am a low user.

With a standing charge, you pay a fixed amount no matter how much energy you use, plus you pay for what you use.
e.g. like a BT bill - you pay a fixed line rental then pay for the calls on top too.

With no standing charge, there is no fixed payment - so if you use nothing, you pay nothing. However, typically the initial quantity of units used is charged at a higher rate. Essentially it distributes the standing charge over an initial quantity of units (thereafter you pay the same base unit charge as if you were on a standing charge tariff)
So if you use less than the tier 1 limit, then you may be better off on a NSC tariff.

Hoiwever, the total cost is what is the most important, not how they bill you.

jules01

Is there not a comparison service within the scottish power website?I'm on online energy saver 4 - a comparison site tells me theres another scottish power tariff cheaper for my needs online energy saver 11 i think- when i look on the website it does not let me compare differant prices for the ammount of units i use?

Premier_2

jules01 wrote: »

Is there not a comparison service within the scottish power website?I'm on online energy saver 4 - a comparison site tells me theres another scottish power tariff cheaper for my needs online energy saver 11 i think- when i look on the website it does not let me compare differant prices for the ammount of units i use?

OES11 is no longer available for new sign-ups.

There is OES14 - as an existing customer, you'll need to call SP if you want it.

jules01

Thanks for that - any idea why i cant switch online to this product?Will call tomorrow if not whilst at my mums as she gets free calls wheras i dont!...

basil92

Scottish Power Rep...could you possibly look at these two posts. Thanks

http://forums.moneysavingexpert.com/showpost.php?p=44515888&postcount=184

http://forums.moneysavingexpert.com/showpost.php?p=44611232&postcount=187



Apologies to lou for hijacking your thread:o

Scottish_Power

Dear basil92,

The terms for the online Energy Reward Tariff are as follows.

[FONT=+mn-ea]Under the Online Energy Reward Offer, your prices are guaranteed to remain fixed until 31st July 2011[/FONT]
[FONT=+mn-ea]There is an additional Online Energy Reward discount of £105 (inc VAT) Dual Fuel/£64 (inc VAT) E Solus which will be paid to you on or after 7th June 2011 as long as you have remained continuously on the Online Energy Reward product from now until that date. [/FONT]
[FONT=+mn-ea] [/FONT]
[FONT=+mn-ea]We may apply cancellation charges inclusive of VAT of £30 for electricity and £20 for gas if you switch to Online Energy Reward but then cancel your supply contract or switch to another tariff before the 31st July 2011.[/FONT]

[FONT=+mn-ea]If you would like to discuss this further with one of our sales experts please call our dedicated existing customer line free on 0800 027 4300.[/FONT]

I hope this helps or if you would like any further information you can contact ScottishPower directly at www.scottishpower.com


Thanks Marie @ ScottishPower

uptomyeyeballs

scottishpower_company_representative wrote: »

Hi loulou41,

Premier is correct we do need more information to really help.

If you want to e-mail me with your account details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] I will work out what is best for you.

Kind regards

Graeme @ ScottishPower

I have also emailed you to give formal notice that I do not accept these increases and will be moving my account elsewhere.