Orange Contract Terms Change

cliffyboro

Hi,

So I got a text from orange today saying this:

Hi from Orange. We've updated our terms to reflect we're now part of Everything Everywhere. There's no change to your service/pricing. Orange[DOT]co[DOT]uk/update

Now, I've been extremely disappointed with Orange lately. I constanstly get terrible mobile internet speeds, texts not going through to other people hours after I have sent them (same when receiving them too) and lots of times calls to me go straight through to my voice mail despite my phone being turned on.

Now, I had a tip from someone saying a change in terms of my contract would give me valid means to cancel my contract with Orange with immediate effect.

Just wondering if someone could give me some advice on where to go with this.

Thanks
Martin :beer:

cgk1

Now, I had a tip from someone saying a change in terms of my contract would give me valid means to cancel my contract with Orange with immediate effect.

They are wrong - there are no changes to the terms of your contract.

Just wondering if someone could give me some advice on where to go with this.

Basically - nowhere.

cliffyboro

You sure? Because they did manage to cancel a contract with 3 around a year ago because of a change in the contract terms...

Jon_01

Only if the change is of material detriment to you, a change of name is not that.

Already covered in this thread; https://forums.moneysavingexpert.com/discussion/3294396

cgk1

cliffyboro wrote: »

You sure? Because they did manage to cancel a contract with 3 around a year ago because of a change in the contract terms...

It happens quite often but your terms and conditions haven't changed - the company changing their name does not impact your contract in any way.

Guys_Dad

Put it another way - when a woman gets married and changes her name, it doesn't void any contracts she had in her maiden name.

When Cellnet became O2, contracts continued.

When One-2-One bacame T-Mobile, same thing.

You are chasing rainbows, I am afraid.

cgk1

Guys_Dad wrote: »

Put it another way - when a woman gets married and changes her name, it doesn't void any contracts she had in her maiden name.

When Cellnet became O2, contracts continued.

When One-2-One bacame T-Mobile, same thing.

You are chasing rainbows, I am afraid.

Is it true that is what Orange customer service has been renamed to?

Guys_Dad

cgk1 wrote: »

Is it true that is what Orange customer service has been renamed to?

Nah. Everyone knows that there is a pot of gold at the end of a rainbow. :beer: