HELP!!! mis sold loan for a kitchen

RichGold

YorkshireBoy wrote: »

The "DIY place" won't care a hoot! They were paid by Creation Finance way back when they delivered the goods.They, being Creation Finance.

Good point well made, I stand corrected.

YorkshireBoy

david39 wrote: »

I understand that the retailer gets a %ge of the interest from the finance company if the customer goes over the 12 month period

I wouldn't know if that's true or not, but would imagine that means passing data from, say, Creation to B&Q about how a Creation customer manages their account. And that would be a breach of the DPA wouldn't it? Unless the customer agreed to it of course.

thereby encouraging them to be deliberately vague about the consequences of so doing.

It's hard to be vague when you put it in writing though! And no doubt the, say, B&Q paperwork will say you "agree you have not been advised on this agreement".

JimmyTheWig

YorkshireBoy wrote: »

It's hard to be vague when you put it in writing though! And no doubt the, say, B&Q paperwork will say you "agree you have not been advised on this agreement".

It's easy to be vague when you put it in writing...
1. Become a reputable high-street name.
2. Give vague verbal assurances (or even incorrect ones as long as they aren't recorded) to the customer.
3. Put whatever is needed in the paperwork as a proportion of customers won't read it.

KingElvis

JimmyTheWig wrote: »

It's easy to be vague when you put it in writing...
1. Become a reputable high-street name.
2. Give vague verbal assurances (or even incorrect ones as long as they aren't recorded) to the customer.
3. Put whatever is needed in the paperwork as a proportion of customers won't read it.

That's the important point, most are so smitten with their new kitchen, car, bathroom, tv or other tat that reading and understanding the agreement is the last thing on their minds

Clive_Woody

YorkshireBoy wrote: »

I wouldn't know if that's true or not, but would imagine that means passing data from, say, Creation to B&Q about how a Creation customer manages their account. And that would be a breach of the DPA wouldn't it? Unless the customer agreed to it of course.

I would imagine the contract the customer signed would allow sharing of data between the seller and the lender.

rock-on_2

All this is exactly why the FOS and OFT should be contacted regardless of what exactly is written down. Loads of us have been mis-led by retailers and isn't it about time that this practice was at least curbed if not stopped altogether. The electrical store I had problems with admitted there could have been a problem and offered a goodwill payment due to harassment I suffered from this Creation crowd. These people need to be stopped. I can understand them chasing debts but chasing with harassment when a consumer has been mis-led, mis-informed or conditions not made clear should certainly be investigated. Consumer rights should also be honoured and they very often aren't

blisteringblue

Sorry to say as most others have posted this normally the case with 0% deals.

Something similar here, I bought 2 x TVs for the kids going to Uni 9 months interest free with Argos. Just got the latest statement and this is the last month of the 0%. It told me if I didn't clear the balance before statement date next month the interest would be £65 on a £315 purchase (ie full interest for the 9 months I had interest free) !! I will be clearing it, I know this doesn't help you but it shows it is standard practice.

Malky

What a lot of people fail to understand is that there can be a big difference between what you're told and what you read. A salesperson will push for a sale and tell you what you want to hear. That's their job. Underhand tactics? Probably. Illegal? Probably not. The moral of the story is not to believe everything a salesperson tells you. Always read the small print as this is most people's failings.

rock-on_2

Isn't it then about time the OFT and FOS outlawed this practice of mis-leading consumers? When I had a problem I was expressly told by the salesman that the terms and conditions were exactly what had been discussed, there was no need to read through as there was nothing different to what had been said and that it was all quite straightforward and above board. I, like most others, saw no reason to doubt that as I know I asked all the right questions and was given all assurances by the retailer.

The electrical retailer did eventually admit that they may have made a mistake. They made a good will payment because of the aggressive harassment I received from Creation Finance through problems caused by the retailer.

KingElvis

There can't be someone from the FOS or the OFT present everytime somebody signs for a tatty sofa or some other hunk of superfluous electrical shat.

People who are old enough to sign this stuff should also be responsible enough to read the agreement and stick to it.

Modern society is full of people bleating "it's not my fault"....it's enough to make a cat puke.