Laptop says connected to wireless setup but it won't connect to internet !!

richardvc

As above !

Any help or suggestions would be well received !

In a nutshell -

Our laptop is connected to our home wireless setup but internet explorer cannot connect to the internet and just tells me that 'the webpage is unavailable becauser you are offline'

We have tried loads of things but it just won't work !

HELP !!:)

Thanks in advance

Dan_Iggulden

Hello

First thing to try is plug your laptop directly into your router using an ethernet cable, should have been one with the router, does internet explorer work now?

Edit* Reset your router first to see if that fixes problem, then try the above.

dixiebb

check the dns server settings too -- sometimes provided specifically for by the isp .

debitcardmayhem

HAve you checked in ie on the File option in the menu bar that Work Offline doesn't have a tick next to it?

Greenfox

My laptop has a dedicated wi-fi key, sometimes I click it off without knowing it. Do you have one on your keyboard?

scheming_gypsy

is it just the laptop that won't connect? do you have other PC's in the house that can?

If the laptop is the only thing you're trying to connect through it, is your router actually connected to the internet?

scheming_gypsy

Greenfox wrote: »

My laptop has a dedicated wi-fi key, sometimes I click it off without knowing it. Do you have one on your keyboard?

if they're connected to the wireless network then the wifi is on.

richardvc

Thank you to all of you with your suggestions - we tried them all !!

In the end the laptop had for no reason decided that the default connection was my OH's work VNP connection which is a dial up - after clicking 'no' to the default it worked perfectly !!

dixiebb

richardvc wrote: »

Thank you to all of you with your suggestions - we tried them all !!

In the end the laptop had for no reason decided that the default connection was my OH's work VNP connection which is a dial up - after clicking 'no' to the default it worked perfectly !!

doh ! just joking !:beer: