Problem Getting Item Repaired / replaced from online shop

matthew1974_2

Last christmas I purchased a Handsfree kit through Amazon Market place which arrived without issue around the 10th of December.

Now nearly 6 months later the item has stopped working , I contacted the seller through Amazon and so Far I have been given the following 2 responces.

The first

Hi this has a manufacturer's warrantee so you would need to contact Parrot to arrange the item to be replaced or repaired under warrantee.





The second

Hi this item has a 1 year warranty agreement with the manufacturer Parrot, our terms of sale clearly state that after 30 days, any faults or warranty issues concerning the product need to be conducted between the manufacturer and the user of the product. In purchasing from us, he agreed to our terms and conditions of sale.
I am sorry I am unable to help you with this matter but if you go to Parrot's website they I am sure will be more than happy to help you with any technical issues or help you with your warrantee.

Having checked their Terms and conditions they are as follows.

All customers will need to fill in a return form in order to return their goods to us. Under the Distance Selling Regulations (2000) you have 7 days in which to notify us that you wish to cancel, and the 7 days commences the day after receipt of the goods. A full refund will only be given if the product is unused. Please notify us of your cancellation via email. You are responsible for returning the goods to us via Registered Delivery all cost which are incurred whilst doing this are the customers responsibility. The goods must be returned undamaged. Goods which cannot be resold as new will be rejected for refund and returned to you. If you do not request a refund within 7 days of receiving your product it is at our discretion to offer you one. If the goods are returned within 7 days, unopened, a full refund (ex P&P) will be given. After 7 days have passed from the date of delivery, we cannot make refunds for other reasons, such as you decide you don't want it any more.
We reserve the right to charge additional postage costs when resending items to customers.

We reserve our right to charge a restocking fee of 25% of the goods where the goods are not faulty.
If the product specifications from the manufacturer have changed, we will do our best to offer you a substitute product of the same or better quality at the same price. We will also contact you to give you the choice to accept or decline this offer. On the rare occasion that there is an error, we will advise you about it as soon as possible.

Beyond the 28 day period we ask that you refer your problems with the products to the manufacturer, as this is the fastest way of resolving warranty-related queries.

Please note: We can not be held responsible for items that are lost or damaged in transit when being returned to us. It is the buyers/customers responsibility to ensure that adequate insurance and protection is obtained when returning goods to us.



My question is that am I bound by these terms and condtions and therefore I have to go to the manufacturer for the repair /replacement ?

Thank You in advance for any replies