What are my rights with mechanical work on a car?

re-rewind

Hi,

I had an upgraded turbo put on my car, new oil feed, injectors and a few other bits.

The turbo has failed after 3 months and been sent back to Garrett for inspection. If Garrett refuses to replace the turbo what are my rights with the garage who undertook the work?

arcon5

Tbh i'm not sure you will get much help here at the moment.

Until you know the cause of the problem and what it will take to rectify any help will be limited. Its like saying 'My TV has broken -- who's responsible?'

CoolHotCold

arcon5 wrote: »

Tbh i'm not sure you will get much help here at the moment.

Until you know the cause of the problem and what it will take to rectify any help will be limited. Its like saying 'My TV has broken -- who's responsible?'

Actually its a bit like "My TV's broken, and its away getting repaired, what do i do if they don't fix it?"


Life is far too short to worry over every single thing that might go wrong at any given point.

Flyboy152

re-rewind wrote: »

Hi,

I had an upgraded turbo put on my car, new oil feed, injectors and a few other bits.

The turbo has failed after 3 months and been sent back to Garrett for inspection. If Garrett refuses to replace the turbo what are my rights with the garage who undertook the work?

Are "Garret," the people who you bought the equipment from, or was the garage?

neilmcl

Garrett are the Turbo manufacturer.

Flyboy152

In which case the OP needs to go to the people who sold it to him.

ThumbRemote

If you bought the turbo from Garrett and gave it to the garage to fit, then you have no rights with the garage, as they've done the work correctly.

If you paid the garage to supply and fit the turbo it will be a different story. No matter what happens your claim is with the garage. If Garrett do refuse to replace the turbo, the garage should be chasing it up on your behalf.

EddyH_2

The problem here is the word 'upgraded', if the upgraded turbo is running more boost and for example the fuelling hasn't been set up correctly the engine could've been running too lean causing the turbo to get too hot and fail.

Did you buy a complete upgrade package from the garage or was the turbo the only work they did? In my experience upgraded Garret turbos fail because of an issue elsewhere, not due to a fault with the turbo itself.

If the garage provided a complete package then they should be the ones rectifying the problem regardless of what Garret says, however if Garret say the turbo wasn't faulty you also need to make sure the garage fix the cause of the failure too.

Flyboy152

ThumbRemote wrote: »

If you bought the turbo from Garrett and gave it to the garage to fit, then you have no rights with the garage, as they've done the work correctly.

If you paid the garage to supply and fit the turbo it will be a different story. No matter what happens your claim is with the garage. If Garrett do refuse to replace the turbo, the garage should be chasing it up on your behalf.

That will depend on:

A) Who supplied the goods

Who fitted the goods

C) Were the goods fitted in accordance with the manufacturer's recommendations

D) Has the consumer added anything that will affect the performance of the goods

E) Have there been any adverse user issues

s_b

turbos fail for a reason
uprated turbos fail for many reasons
did you instruct garage to fit part
or as asked was this a package
obviously it all depends on what the garage/manufacturers say but a good indicator was did a vane go or did it seize
and what oil was fitted in the sump at bang time and was there enough oil pressure to supply the turbo bearings
so many many questions

might need to go for an independent inspection at the end of the day at your cost

but hey lets see what manufacturer has to say and isnt it refreshing that a manufacturer has an in house r and d centre in good old blighty with real men at the counters

re-rewind

Thanks to the people who didn't give me cynical replies. The work was undertaken as part of a tuning 'package' or so to speak. The entire bill came to just shy of £2700 and the garage sourced the parts from the manufacturer.

They adjusted the fuelling and the map etc and did all the work they should, its a very reputable garage.

I haven't changed anything on the engine since the work was carried out, turbo has failed 3 months after being put on car, Im guessing, the turbo has either:

exceeded its capacity power wise (which was set up by the garage)

or

Foreign object damage into the turbo (Something sucked into the intake managing to bypass the filter and getting to the turbo) In which case then I don't know where I stand?



Cheers