Urgent advice required Re returns

sco0ter

Ivrytwr3 wrote:

That way as it is her property she will be much more careful than the store in opening and re-packaging the item.

Untill it is checked it would NOT be her property.....The difference is she DID NOT ask to do this and could have refused to take the item there and then but didnt... But to want to return an item based solely on this is beyond belief... If you had to keep the box in tip top condition so you could return the item then this would be a problem.... If you opened the box and ripped it and then tried to return it and they refused then you would be on here shouting about legal rights and how much a rip off it was.. Thats why you DONT even have to have the packaging to return items because things get damaged...

We are on here giving advice and trying to explain why Argos do this....If the shoe had been on the other foot and they had got a dodgy item that Argos wouldnt take back because the seal had been broken by the purchaser then they would again be on here moaning.If the person was unhappy then say so at the time... But could you imagine how this could go...


HELP ME PLEASE I bought a PC and when it was delivered someone had wrote my address on the big drab brown box.... I want to return it because it will spoil my sons birthday because he cant see the red drawing of his PC correctly.. I mean come on..... ITS A BOX.... Is he really going to get his mates round and show them the box or carry it around..... Buy another box from a different shop.. or better still get a mars bar box and stick it in that then he really will be surprised when he opens it...

Jenny_Wren_3

Hi, I started working at argos in November and we have to open the box to check that all items are there, especialy the Sim card as argos had a lot of people bringing phones back saying that there was no sim card inside.

We always cut the security thingy with scissors in our store and always explain to the customer what we are doing and why.

We also always write the IMEI number down on the receipt. Takes ages and we all hate doing phones!

Ivrytwr3

Untill it is checked it would NOT be her property.....

Yep i completely agree with you there and i also agree that havong taken the item she really has a less footing on trying to take the item back and reclaim. However, we live in the real world. I don't think it would cause WW3 if the OP said to the assistant "would you mind if i opened the box?" Or heaven forbid ask that the assistant took extra care whilst opening as the item was meant as a gift?

Ivrytwr3

We always cut the security thingy with scissors in our store and always explain to the customer what we are doing and why.

Wish taht would apply to EVERY store. I must admit i was shocked at the way an assistant rough handled a customer's newly purchased phone!

mhendo

Just before I left the delights of working for Argos, we had a man bring back a LCD tv worth £200+ (a month after he bought it) stating that upon opening the box he found the tv had been replaced with two Argos catalogues inside.

This is why checks are done, to protect both the customer and Argos, but sadly at christmas newer staff don't have a high level of experience when it comes to dealing with customers and checking items infront of them.

reehsetin

seriously i deal with opening up phones evrery day,
its so easy to get a pair of scissors and slide it across the tape or even with a pen to break the seal along the edge so it barely looks touched
most bits in our phones anyway are in a clear plastic seal so easy to check the imei without taking everything out, boxes are packed with an easy predefined space no reason why an extra second couldnt have been taken to place everything where it should be properly and easily

sco0ter

The stupidity of the sales assistant isnt really in question here... By all definitions YES they were wrong in what they done, and yes cutting it open would have been better, but wanting to return the item 24 hours later (and thinking of taking legal advice) because of a damaged box just seems a bit OTT

Tallyho_2

mhendo wrote:

Just before I left the delights of working for Argos, we had a man bring back a LCD tv worth £200+ (a month after he bought it) stating that upon opening the box he found the tv had been replaced with two Argos catalogues inside.
.

What was the outcome of that little episode ?

daymo

I bought my OH a The Argos staff didn`t open or check the box.I think it boils down to the staff/store you are dealing with.

Ivrytwr3

The stupidity of the sales assistant isnt really in question here

Woah woah woah!!!! I never said at any point that the sales assisitant was stupid. I said that when the item doesn't belong to you, then perhaps you aren't as careful as you would be if it was your own property you were opening.

The OP said the sales assistant tore the box and like i said i saw another store assistant been very rough when she was opening a phone box. Less care will probably be taken also as the queues get bigger and sales assistants get more busy. But i never once called them stupid!

Anyhoo, we are digressing and hijacking the thread. I don't think she has much comeback as it is Argos policy to check and leaving it 24hrs before returning will also hinder her return.

My advice is to go back and speak with the manager, failing that a politely worded letter/email to customer services and next time.............

ask if they could take extra care or let you open the box.