Vista virus/trojan help please

busiscoming2

Son's laptop has a virus/trojan (don't know the difference, sorry) he is using Vista and has lost his desktop, icons and although the task bar is still there he has no programs listed.

I have googled the problem and found this http://answers.yahoo.com/question/index?qid=20110523041315AAv3IJQ which links to this http://answers.yahoo.com/question/index?qid=20110523041315AAv3IJQ.

How do we know if it is safe to download from this site? or can any one recommend something safe and simple for us to use?

:beer:

RussJK

The bleepingcomputer link is safe and recommended.
http://www.bleepingcomputer.com/virus-removal/remove-windows-vista-recovery

Just work through it, and post if you have trouble following the steps

Let us know how you go with it, and afterwards post the Malwarebytes logs here. We'll suggest some followup to make sure the computer is clean.

(just don't download the StopZilla program that you might see in the ads!)

stilltheone

Yes, follow these instructions from Automated Removal Instructions for Windows Vista Recovery using Malwarebytes' Anti-Malware: Oops! RussJK has already posted....

busiscoming2

Thanks have clicked on it and it appears we have to pay for it!

aliEnRIK

busiscoming2 wrote: »

Thanks have clicked on it and it appears we have to pay for it!

You dont pay for malwarebytes (Unless you upgrade it which isnt required)
You clearly havnt downloaded malwarebytes

RussJK

You can use this link for Malwarebytes:
http://www.users.on.net/~russ/mb.exe

or try the random named file:
http://malwarebytes.org/mbam-download-exe-random.php

busiscoming2

Thanks, I haven't done it yet as I had to go out, but will have a go tommorrow. So I expect to be back for help

Rock_Bottom

Why does peeps keep harping on about viruses and trojans, if ya gets infected then just save all ya files to disc or other such media then restore ya computer to factory settings, in no time at all the job is done and ya is all free of infection. Ya can spend hours trying to get rid of the infection with cleaning programs, which may or may not do the trick .... bung in ya restore discs and have a good clean out ... that's what I say.

busiscoming2

Rock_Bottom wrote: »

Why does peeps keep harping on about viruses and trojans, if ya gets infected then just save all ya files to disc or other such media then restore ya computer to factory settings, in no time at all the job is done and ya is all free of infection. Ya can spend hours trying to get rid of the infection with cleaning programs, which may or may not do the trick .... bung in ya restore discs and have a good clean out ... that's what I say.

So how can you save files to disc when they have disappeared from the pc?

Rock_Bottom

busiscoming2 wrote: »

So how can you save files to disc when they have disappeared from the pc?

In that case you is f*cked ... but you can still restore ya computer.

Rock_Bottom

Get a life peeps ... computerland is not serious until all ya dosh disappears from ya onlne banking account. :rotfl: