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online company cancelled order & no refund
nikknoo
Posts: 2 Newbie
In February I ordered and paid for some personalised golf balls with an online company. after waiting over 2 weeks for them I finally received an email saying they were unable to use the art work we have chosen so can we either submit a new design or cancel the order. As I was running out of time I choose to cancel the order, so I replied to the email stating that and also asked for a refund. I waited 2 weeks and still had no reply so I wrote to them and asked again. I still had no reply so I wrote again, still I had no reply. I tried emailing them but it kept coming back saying that you cannot contact them by email. The only phone number on the web page was a dead line. I used their online contact form and still no reply. It's been months now and I cannot get a reply or a refund. Where do I stand? They appear to a big company, I didn't expect this much hassel!!
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Comments
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What company?In February I ordered and paid for some personalised golf balls with an online company. after waiting over 2 weeks for them I finally received an email saying they were unable to use the art work we have chosen so can we either submit a new design or cancel the order. As I was running out of time I choose to cancel the order, so I replied to the email stating that and also asked for a refund. I waited 2 weeks and still had no reply so I wrote to them and asked again. I still had no reply so I wrote again, still I had no reply. I tried emailing them but it kept coming back saying that you cannot contact them by email. The only phone number on the web page was a dead line. I used their online contact form and still no reply. It's been months now and I cannot get a reply or a refund. Where do I stand? They appear to a big company, I didn't expect this much hassel!!
How much money are we talking about?
Did you pay by credit/debit card?
Consider using Section 75 of CCA or the card company's chargeback scheme.0 -
Hi
It was
the online Golf company.co.uk. It was £15.00 and I paid by debit card. Thanks for the reply, I'll look into that.0
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