I am lost between British Gas and EON

poormonkey

In end of march i received a letter from EON telling me that they were sorry that i was leaving them. I was using EON for both electricity and gas. Since i had no plans of moving to another provider i gave EON a call to find out what was going on. They told that i was moving to British Gas for both electricity and gas. So i told them i wasn't interested in moving to British Gas nor i made any request. They said best thing to do was talking to British Gas to clear it up and they transferred the call to British Gas. Talking British Gas didn't really went much further as they had no record of my name or address as a customer. I put the phone down and called EON back. Representative on EON said that they would transfer me back and i shouldn't worry about it. Weeks passed and EON was still processing my transfer. So i called them again in end of April. The response was that they were still processing the transfer and it could take time. Called in middle of May still same response. And finally i received a letter from EON saying that my transfer to EON is stopped by British Gas.
I am really frustrated and don't know what todo. Worst part is that i was managing everything online trough EON. EON removed all the records i had online. So i have no evidence what i was billed for previously for gas and electricity. And i don't know what future holds for me. can you guys advise me about the next step please i am really lost and don't know what i did wrong to deserve this.

Premier_2

If you have been the subject of an erroneous transfer, then you have the option of calling either supplier and they have the responsibility to put it right.

Normally I would recommend contacting the existing supplier (i.e the old one that is losing you) as they have a vested interest in getting you back as their customer.

I am most surprised that in your case that supplier said speak to the new one and hope they send you back! (I know they have to do that if you ask, but human nature says they won't spend much time & effort trying to lose your custom!)

I'll leave this till the morning and see what the Eon reps have to say ... :cool:

Bottom line is, when it's all sorted, it should be totally transparent to you. You were erroneously transferred and so Eon should take you back as though you never left in the first place

Airmike23

You need your supply no's, or at lkeast get the serial no's from YOUR gas and elec meter, then call BG and give them that info. You have not been served well by Eon thus far, but an erroneous transfer needs to be highlighted to the company gaining in error. As you have found in your namer and addr BG have nothing, BUT they have gained your supplies, so by giving them the mapn, or mpr, or the msn's they will be able to find the account they HAVE associated your supplies with and set about returning them to Eon. May also be worth contacting Eon with the serial no's and ensuring there are not any probs, if property built within last 10 years, database for gas and/or elec may have your meter reg to a different address in error, this is then a cross meter issue, leading to an ET

poormonkey

Thank you guys for all the advise. I don't know what changed in last a few hours but British gas and EON became really helpful. And both side agreed to sort the issue asap for me. British Gas apologized for the error and said they will be handing over the necessary paperwork to EON now to release the account back to EON. And British Gas promised to look after the transfer back process for me to ensure everything will go smooth. Wow !!!!

HalloweenJack

now get yourself a great online saver deal with eon into the bargain

Former_E.ON_Company_Representative:_Malc

Hi poormonkey

Glad things seem to be moving in the right direction.

As others have said, this sounds like an Erroneous Transfer. This is where a provider incorrectly applies to take over a supply.

Erroneous Transfers can happen for a variety of reasons. As Airmike says, one possibility is where the national databases, which hold the info all suppliers use when transferring accounts, have your details recorded wrongly.

I would follow Airmike's advice and make a note of your meter serial numbers and supply numbers.

Either the losing or gaining supplier can start the process to return your account.

However, what tends to happen when the losing supplier starts the process, is the gaining supplier will reject it claiming they have a contract with you. This is why the agent you originally spoke to referred you to BG.

I suspect, when we subsequently applied for an Erroneous Transfer and BG rejected it, this is possibly why.

It looks as though BG have now started the Erroneous Transfer. As Premier says, your account will be returned to us as though it had never been away.

Not sure why you can't see previous account history online. This should still be available if you log in with your username and password.

Hope this helps a little poormonkey. Let me know if you need any more details as will be happy to help.

Malc