Cancelling Post Office Credit Card

humfer

Phoned up last night to cancel as I used it for 6 months 0% and transferred the balance elsewhere and they requested me to put it in writing. Anyone else know of any other companies that act like this? Bit of a pain in the !!!!. But then again thinking about it, not been that impressed with the overall customer service from PO anyway

lisyloo

Yes there are some companies that get you to write in, so they are not alone.

Is it really that much hassle to write a quick letter?

Gambler

lisyloo wrote:

Yes there are some companies that get you to write in, so they are not alone.

Is it really that much hassle to write a quick letter?

I am going to put my cancellations in writing, just because sometimes it is easier than phoning up, going through security (hard to recollect for unused cards) an trying to understand foreign call centres.

lisyloo

You will also usually have to go through to their "customer retention" department who will spend a while trying to persuade you to keep the card and they can be quite persuasive.

humfer

lisyloo wrote:

Yes there are some companies that get you to write in, so they are not alone.

Is it really that much hassle to write a quick letter?

Oh no off cause not. Just a bit unusual thats all. No worries. Have just written the letter and its now ready for posting. Do agree with your point below - at least I don't have to sit on the line while someone tries to keep me on the account....

wearside_2

Imagine if someone else go hold of you details and cancelled over the phone for a laugh or something more sinister.

Always best to confirm in writing IMHO

YorkshireBoy

If you don't have a Nationwide card, why not consider lowering the limit and keeping it open purely for overseas spending?

Bisoy

I will keep this card once my promo period ends mainly for overseas transaction as I have Nationwide flexaccount but don't have a nationwide credit card.

This card is of great value to us as we go abroad most often, then it will be our primary card and not using nationwide flexaccount for purchases only for cash withdrawals. Thereby our money works a bit harder in ICESAVE account before PO payment due date.

mintymoneysaver

I wrote to the Post office to cancel my card a few months ago. Have never heard anything back from them so I assume it is now closed but would have been nice of them to reply!

Phoenix79_2

mintymoneysaver wrote:

I wrote to the Post office to cancel my card a few months ago. Have never heard anything back from them so I assume it is now closed but would have been nice of them to reply!

Check your credit files to see if the account is marked as settled.

lisyloo

If they haven't written back then you need to check (via credit files perhaps).
The letter could have been lost in the post and they never received it.