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Are British Gas able to give the service they charge for?
Just a thought after a spate of issues...
We have BG central heating cover, and also their bolt on electrics cover.
A month ago our trip kept going on our house electrics, meaning we had no power. I called BG who assured me someone would be out the same day. Got a call late that evening saying they did'nt have anyone who could attend until the Monday (it was then Saturday) - no power for 48 hours seems quite acceptable to them. I asked for a chat with the supervisor whilst on the phone to the call centre who assured me they would call back - nothing to date!I called the local sparky who came out within 2 hours and got the job done.
We have an issue with our boiler at present whereby the valve is giving problems so we get hot radiators whenever the water is heated up. BG have been twice, unable to fix and late on both occasions. Each engineer seemed clueless and was constantly on the phone to someone who was obviously more knowledgeable. The chap who came yesterday arrived late and said he did'nt have time to fix the problem and arranged for a vist today (Saturday) - not an issue as I'm in all day. I got a call from BG to say not sure why he arranged for today as they have no engineers available and it would need to be Monday, menaing more time off work waiting for them!
The service has definately gone downhill recently, with less experienced engineers who seemd to have more workload so this looks like a management issue.
I'm seriously thinking about giving up on all these contracts since BG seem unable to keep their side of the bargain. Probably go local everytime I think and pay the higher costs, but get the job done first time. Seems to be pointless complaining as its a staffing level problem which my rant wont address....
anyone else having issues, or am i just unlucky??
We have BG central heating cover, and also their bolt on electrics cover.
A month ago our trip kept going on our house electrics, meaning we had no power. I called BG who assured me someone would be out the same day. Got a call late that evening saying they did'nt have anyone who could attend until the Monday (it was then Saturday) - no power for 48 hours seems quite acceptable to them. I asked for a chat with the supervisor whilst on the phone to the call centre who assured me they would call back - nothing to date!I called the local sparky who came out within 2 hours and got the job done.
We have an issue with our boiler at present whereby the valve is giving problems so we get hot radiators whenever the water is heated up. BG have been twice, unable to fix and late on both occasions. Each engineer seemed clueless and was constantly on the phone to someone who was obviously more knowledgeable. The chap who came yesterday arrived late and said he did'nt have time to fix the problem and arranged for a vist today (Saturday) - not an issue as I'm in all day. I got a call from BG to say not sure why he arranged for today as they have no engineers available and it would need to be Monday, menaing more time off work waiting for them!
The service has definately gone downhill recently, with less experienced engineers who seemd to have more workload so this looks like a management issue.
I'm seriously thinking about giving up on all these contracts since BG seem unable to keep their side of the bargain. Probably go local everytime I think and pay the higher costs, but get the job done first time. Seems to be pointless complaining as its a staffing level problem which my rant wont address....
anyone else having issues, or am i just unlucky??
0
Comments
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Can't say....but if you want an email address of someone to complain to at BG who will give you a personal reply from the head of customer services, drop me a PM.0
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