Can Chaps payments clear on Saturdays?

stevelatimer

Recently changed umbrella companies due to payment problems. Im with parasol as of the other day and I asked them for same day payment yesterday. Its normally £35 but being a new customer they agreed to do it free this time.

However it has not went in to my account. Needless to say I am less than happy having had nothing but problems with my old umbrella company forcing me to pay parasols more expensive rates.

I am not sure which system of payment they use for fast transfers but I was wondering if there is any chance it could clear on a Saturday.

I'm not hopeful!

opinions4u

CHAPS or BACS won't clear on a weekend.

Faster Payments can.

stevelatimer

Thanks.

I guess all hope is not lost then! I dont know if its chaps or not. Just down as faster payments with the umbrella company

pmduk

Why don't you call them and ask when and how the payment was made?

agrinnall

pmduk wrote: »

Why don't you call them and ask when and how the payment was made?

I doubt very much if the company's office will be open on a Saturday.


OP, I think it's highly unlikely your payment will clear today. If it was made as a same day Faster Payment yesterday then it's normally either credited withing 2 hours or the payment fails and most likely reverts to BACS. If it was a CHAPS payment made before the cut off then it should have cleared yesterday, if it was made after the cut off then it won't clear until Monday.

pmduk

Their website says helpline staff available on an 0800 24/7 hence my suggestion. (I only looked them up as I didn't have a clue what an umbrella company was! other than for the manufacture of them.)

stevelatimer

Yeah but they only have a receptionist on who cant access anything and told me to ring back in office hours so about as useful as a chocolate teapot.

Didn't get paid so quite frustrated about it happening in consecutive weeks. I was guaranteed the fast payment was done yesterday and the chap even emailed me to say it had been completed. Most likely a clerical error but having been given that excuse for most of last week with Springboard I am not at all happy about it. Especially as I am paying £27.50 per week for the service now which equates to more than 10% of my take home pay. I was happy to pay it for peace of mind and have been shafted at the first hurdle!!