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Virus appears to have wiped laptop
gremlin
Posts: 1,189 Forumite
in Techie Stuff
Hi all
Im hoping someone can give me some advice. My son has opened a link today from a 'mate' and it seems to have unleashed a virus onto his laptop.
This virus looks like it has wiped his hard drive and now comes up blank or empty when I try to see any of the programs or files installed.
I am using avast antivirus and a scan of the laptop comes back with no virus found. There are still files showing in his recycle bin so I dont know if it really has wiped it because it seems to have happened instantly, or if it just appears to have hidden everything.
Any advice on how to progress with this would be much appreciated before I ground him indefinately- please.
Im hoping someone can give me some advice. My son has opened a link today from a 'mate' and it seems to have unleashed a virus onto his laptop.
This virus looks like it has wiped his hard drive and now comes up blank or empty when I try to see any of the programs or files installed.
I am using avast antivirus and a scan of the laptop comes back with no virus found. There are still files showing in his recycle bin so I dont know if it really has wiped it because it seems to have happened instantly, or if it just appears to have hidden everything.
Any advice on how to progress with this would be much appreciated before I ground him indefinately- please.
"Beauty is in the eye of the beholder and it may be necessary from time to time to give a stupid or misinformed beholder a black eye" - Miss Piggy
0
Comments
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Don't panic - the virus has probably set all your folders/files to hidden.
One of the resident malware experts here should help you out shortly.604!0 -
http://www.bleepingcomputer.com/virus-removal/remove-windows-recovery
full scan with malwarebytes fix anything found before closing, post a hijackthis log
run rkill to terminate the virus if it stops you from running malwarebytes, and unhide to get your files back.!!
> . !!!! ----> .0 -
Yes don't panic, as Toxteth said and you suspected it'll just have set his files to hidden. Please ignore any well meaning tech who starts scaring you about data recovery, as there is usually one of them in each thread like this.
First step: download Malwarebytes, install it, update it, and run a QUICK scan (Full scan will take ages). Post a log if you can.
http://malwarebytes.org/mbam-download.php
You may have to start the computer in 'safe mode with networking' (restart, keep hitting F8 until you get the option)
If you have trouble running it, there are other steps we can take to get it running. Just let us know; some of those steps will be in the link posted above this one.
(if you want to confirm that all the files are still there, then just set the folder options to Show Hidden Files)0 -
If he can still start Windows, its not wiped the drive but as other said, has set all the files to hidden. If you open Windows Explorer and go to Tools, Folder Options, View and make sure the "show hidden files" option is selected you'll find they magically re-appear.0
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thanks for the quick replies guys. I am following the instructions now and will get back to you with any updates"Beauty is in the eye of the beholder and it may be necessary from time to time to give a stupid or misinformed beholder a black eye" - Miss Piggy0
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OK - I ran quick scan with mbam and it found and fixed 4 objects - trojans. restarted the lappie and in start-allprograms there are only about 10 programs showing?
Ive included a hijack this log i did before the mbam. I'm now running a full scan to see if it can find any more.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 13:12:16, on 09/06/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
G:\HiJackThis.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\matty\Desktop\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.aldi.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [MDS_Menu] "C:\Program Files\CyberLink\MediaShow4\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\MediaShow4" UpdateWithCreateOnce "Software\CyberLink\MediaShow\4.1"
O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe"
O4 - HKLM\..\Run: [PDVD9LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD9\Language\Language.exe"
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\3.0"
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [EADM] "C:\Program Files\Electronic Arts\EADM\EADMUI.exe"
O4 - HKCU\..\Run: [UjwpqfVIXBAeRvl] C:\ProgramData\UjwpqfVIXBAeRvl.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing)
O9 - Extra 'Tools' menuitem: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing)
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing) (HKCU)
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
--
End of file - 7519 bytes
your help is really appreciated x"Beauty is in the eye of the beholder and it may be necessary from time to time to give a stupid or misinformed beholder a black eye" - Miss Piggy0 -
You'll need to run unhide.exe now:
http://download.bleepingcomputer.com/grinler/unhide.exe
Remove this startup:
O4 - HKCU\..\Run: [UjwpqfVIXBAeRvl] C:\ProgramData\UjwpqfVIXBAeRvl.exe
(tick and fix in hijackthis)
Run TDSSkiller and aswMBR to make sure it didn't give you a common rootkit:
http://support.kaspersky.com/downloads/utils/tdsskiller.exe
http://public.avast.com/~gmerek/aswMBR.htm0 -
TICK and FIX this -
O4 - HKCU\..\Run: [UjwpqfVIXBAeRvl] C:\ProgramData\UjwpqfVIXBAeRvl.exe
Can you please open malwarebytes, goto LOGS and post the WHOLE of the log that removed the trojans:idea:0 -
You'll need to run unhide.exe now:
http://download.bleepingcomputer.com/grinler/unhide.exe
completed log attacheddone and icons and programs are showing
Remove this startup:
O4 - HKCU\..\Run: [UjwpqfVIXBAeRvl] C:\ProgramData\UjwpqfVIXBAeRvl.exe
(tick and fix in hijackthis)
done and new log attached
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 14:49:22, on 09/06/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\ctfmon.exe
C:\Users\matty\Desktop\HiJackThis.exe
C:\Windows\system32\SearchFilterHost.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.aldi.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [MDS_Menu] "C:\Program Files\CyberLink\MediaShow4\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\MediaShow4" UpdateWithCreateOnce "Software\CyberLink\MediaShow\4.1"
O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe"
O4 - HKLM\..\Run: [PDVD9LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD9\Language\Language.exe"
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\3.0"
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [EADM] "C:\Program Files\Electronic Arts\EADM\EADMUI.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing)
O9 - Extra 'Tools' menuitem: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing)
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing) (HKCU)
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
--
End of file - 7964 bytes
Run TDSSkiller done - no infection found
and aswMBR to make sure it didn't give you a common rootkit:
http://support.kaspersky.com/downloads/utils/tdsskiller.exe
http://public.avast.com/~gmerek/aswMBR.htm
aswMBR version 0.9.5.256 Copyright(c) 2011 AVAST Software
Run date: 2011-06-09 14:56:00
14:56:00.062 OS Version: Windows 6.1.7600
14:56:00.062 Number of processors: 2 586 0x170A
14:56:00.062 ComputerName: MATTY-PC UserName: matty
14:56:03.447 Initialize success
14:56:10.202 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
14:56:10.202 Disk 0 Vendor: WDC_WD32 11.0 Size: 305245MB BusType: 3
14:56:10.218 Disk 0 MBR read successfully
14:56:10.218 Disk 0 MBR scan
14:56:10.218 Disk 0 unknown MBR code
14:56:10.233 Disk 0 scanning sectors +625139712
14:56:10.265 Disk 0 scanning C:\Windows\system32\drivers
14:56:13.868 Service scanning
14:56:14.929 Disk 0 trace - called modules:
14:56:14.976 ntkrnlpa.exe CLASSPNP.SYS disk.sys iaStor.sys halmacpi.dll
14:56:14.976 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86a55030]
14:56:14.991 3 CLASSPNP.SYS[8b39559e] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0x85c1d028]
14:56:14.991 Scan finished successfully
14:56:46.082 Disk 0 MBR has been saved successfully to "F:\mbam\MBR.dat"
14:56:46.113 The log file has been saved successfully to "F:\mbam\aswMBR.txt"
hope this makes sense - and is good news xx"Beauty is in the eye of the beholder and it may be necessary from time to time to give a stupid or misinformed beholder a black eye" - Miss Piggy0 -
TICK and FIX this -
O4 - HKCU\..\Run: [UjwpqfVIXBAeRvl] C:\ProgramData\UjwpqfVIXBAeRvl.exe
Can you please open malwarebytes, goto LOGS and post the WHOLE of the log that removed the trojans
is this what you need?
00Malwarebytes' Anti-Malware 1.51.0.1200
https://www.malwarebytes.org
Database version: 6705
Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385
09/06/2011 14:11:49
mbam-log-2011-06-09 (14-11-49).txt
Scan type: Quick scan
Objects scanned: 141477
Time elapsed: 2 minute(s), 11 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
c:\programdata\30990072.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
c:\Users\matty\AppData\Local\Temp\jar_cache1211761963625276888.tmp (Trojan.FakeMS) -> Quarantined and deleted successfully.
c:\Users\matty\AppData\Local\Temp\tmp5FDA.tmp (Trojan.FakeMS) -> Quarantined and deleted successfully.
c:\Windows\Temp\tmp000000618512dc49aebeceab (Trojan.FakeMS) -> Quarantined and deleted successfully."Beauty is in the eye of the beholder and it may be necessary from time to time to give a stupid or misinformed beholder a black eye" - Miss Piggy0
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