We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!

Anyone got the email address for Carphone Warehouse CEO?

mrspoons
mrspoons Posts: 127 Forumite
in Praise, vent & warnings
As above, need to write a long complaint email to him about the complete balls up that his TalkMobile company made of transferring my wifes number across to their network.

Comments

  • fluffnutter
    fluffnutter Posts: 23,179 Forumite
    Do you specifically want to contact the CEO or will/have you tried their complaints procedure first? The more time the CEO spends dealing with complaints the less time he/she'll have to CEO ;)
    "Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.
  • Gleeful
    Gleeful Posts: 1,979 Forumite
    The CEO email address goes straight into the normal queue for complaints, so it's not really worth bothering with.

    Source: I used to answer CEO complaints myself for CPW.
  • ShaneUK
    ShaneUK Posts: 1,099 Forumite
    Part of the Furniture Combo Breaker
    MARMITE wrote: »
    so go through the complaints department like a normal person. do you really think the chief executive of a massive company gives a monkeys about your complaint when they have an empire to run! what an over inflated sense of self importance you must have!

    The only time that a CEO cares about his/her customers (correction - appears to care) is when a camera is shoved in their face by a crew from Watchdog or similar type TV Programme.

    Other than that - keeping a customer happy is not going to happen. After all, if one leaves, another one will come along......
  • mrspoons
    mrspoons Posts: 127 Forumite
    fair enough - will try the customer service bods.

    Mind you at least half of the ones that we have spoken to over the last few weeks have lied to us.

    ho hum
  • Esqui
    Esqui Posts: 3,414 Forumite
    Sirmarcus would know what to do in this situation
    Squirrel!
    If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
    Now 20% cooler
  • fozmcfc
    fozmcfc Posts: 3,098 Forumite
    Part of the Furniture Combo Breaker PPI Party Pooper Debt-free and Proud!
    I do believe he appears in all the monthly brouchures they produce and it says something along the lines of if there is something we could have done better, drop me a line.

    Where it goes after you have emailed him, I guess is a different matter.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.9K Banking & Borrowing
  • 253.9K Reduce Debt & Boost Income
  • 454.7K Spending & Discounts
  • 246K Work, Benefits & Business
  • 602.1K Mortgages, Homes & Bills
  • 177.8K Life & Family
  • 259.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture