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Extending a speaker lead - will it damage the amp?

vikramrkin · 2011-06-08 12:05:32

Hi, I bought a new amp and speaker system (Onkyo 5405). For one of the rear speakers, the length of wire was falling short. I had some extra speaker cable, so joined the two and extended the lead. Now, after two days, the speakers are making a clicking noise each time I change the channel/play or pause from sky+ box.…

Comments

Richer_Sounds_Company_Representative Posts: 40 Organisation Representative

9 June 2011 at 12:48PM

vikramrkin wrote: »

Hi,

I bought a new amp and speaker system (Onkyo 5405). For one of the rear speakers, the length of wire was falling short. I had some extra speaker cable, so joined the two and extended the lead.

Now, after two days, the speakers are making a clicking noise each time I change the channel/play or pause from sky+ box. Richer sounds is saying that I may have damaged the amp by joing the cable. Is that true or they are just taking me for a ride?

Thanks
Vikram

Hi Vikram,

I was sorry to read that you’ve been having problems with your Onkyo system.

So that I can ensure this situation is resolved to your satisfaction asap, please would you PM me with your sale and contact details?

Meanwhile, my apologies for any inconvenience and I hope to hear from you soon.

Many thanks,

John Clayton
Operations Director
Richer Sounds

“Official Company Representative
I am the official company representative of Richer Sounds. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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Norman-B Posts: 1,638 Forumite

9 June 2011 at 1:07PM

Good customer service, John. Mind you, I have never had a problem with RS and I have bought many (too many) things there.

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vikramrkin Posts: 241 Forumite

9 June 2011 at 2:30PM

aliEnRIK wrote: »

Is it just the rears that are 'clicking' or all of them?

All of them, not just the rears.

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vikramrkin Posts: 241 Forumite

9 June 2011 at 2:30PM edited 9 June 2011 at 2:38PM

Richer_Sounds_Company_Representative wrote: »

Hi Vikram,

I was sorry to read that you’ve been having problems with your Onkyo system.

So that I can ensure this situation is resolved to your satisfaction asap, please would you PM me with your sale and contact details?

Meanwhile, my apologies for any inconvenience and I hope to hear from you soon.

Many thanks,

John Clayton
Operations Director
Richer Sounds

Thanks for getting back.

Got an error while sending a PM to you. It says you dont accept PMs!

Vikram

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shoperholicnot Posts: 1,535 Forumite

10 June 2011 at 4:31PM edited 10 June 2011 at 4:40PM

vikramrkin wrote: »

Hi,

I bought a new amp and speaker system (Onkyo 5405). For one of the rear speakers, the length of wire was falling short. I had some extra speaker cable, so joined the two and extended the lead.

Now, after two days, the speakers are making a clicking noise each time I change the channel/play or pause from sky+ box. Richer sounds is saying that I may have damaged the amp by joing the cable. Is that true or they are just taking me for a ride?

Thanks
Vikram

Hi ,
I bought this a week ago, and i think the clicking is normal as i have it too, i have not touched my speakers
I get it sometimes not always from the front 2 speakers when i am changing channel
I read online that it is because of re-adjustment of signal

have a look at this forum;
http://www.audioheritage.org/vbulletin/showthread.php?12429-Popping-sound-when-changing-tv-channels

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shoperholicnot Posts: 1,535 Forumite

10 June 2011 at 4:46PM

BTW Richer Sounds dont know everything..they are selling this as 85 wstts per channel, when its actually 100 watts.
I really dont think extending the speaker wire would cause problems.

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Hammyman Posts: 9,913 Forumite

10 June 2011 at 4:51PM

Richer_Sounds_Company_Representative wrote: »

Hi Vikram,

I was sorry to read that you’ve been having problems with your Onkyo system.

So that I can ensure this situation is resolved to your satisfaction asap, please would you PM me with your sale and contact details?

Meanwhile, my apologies for any inconvenience and I hope to hear from you soon.

Many thanks,

John Clayton
Operations Director
Richer Sounds

How about finding the oxygen thief who you employ who told them that extending speaker wires killed the amp and firing the useless turd?

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vikramrkin Posts: 241 Forumite

10 June 2011 at 4:59PM

Norman-B wrote: »

Good customer service, John. Mind you, I have never had a problem with RS and I have bought many (too many) things there.

Really impressed with Richer Sounds CS. They spoke to me and agreed to replace my faulty system with a *new* one

Thanks to everyone for your answers.

Vik

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s_b Posts: 4,464 Forumite

10 June 2011 at 5:06PM

a good result
the hairy one spoke
interestingly i dont see him on the website anymore
maybe he got bogged down at empire direct
another company ive had many dealings with
all good i might add
well done RS:)

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vikramrkin Posts: 241 Forumite

10 June 2011 at 7:02PM

shoperholicnot wrote: »

Hi ,
I bought this a week ago, and i think the clicking is normal as i have it too, i have not touched my speakers
I get it sometimes not always from the front 2 speakers when i am changing channel
I read online that it is because of re-adjustment of signal

have a look at this forum;
http://www.audioheritage.org/vbulletin/showthread.php?12429-Popping-sound-when-changing-tv-channels

Yes, I read about those clicking when system readjusts something. But in my case, even after setting the sound mode did not stop that noise. Doing a play/pause also results in the same noise, so its definitely something wrong with the system.

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