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Hotel/Insurance liability
geebee2410
Posts: 13 Forumite
Unsure as to the correct home for this thread.
Last Sunday, a friend and her daughter booked into a well-known hotel at Manchester Airport to spend the night prior to their next day flight to Florida on a long-planned holiday. On arrival they left their room, after ensuring their suitcases were locked, to go to the hotel restaurant for dinner. On returning to their room they could not gain entry as the door chain had been put in place by an intruder. Hotel staff managed subsequently gained entry and it was discovered that the room window (ground floor) had been removed by the intruder(s). Both suitcases had been forced open and a laptop, digital camera and $500 stolen.
The hotel immediately refused to accept liability but curiously, they did provide the couple with new suitcases! My friend will of course be claiming for her losses on her travel insurance policy but I am concerned about the attitude and refusal by the hotel to accept any liability. I could understand their refusal if my friend had been careless with her property but this was obviously not the case.
Does anyone have any advice on the stance of the hotel?
Last Sunday, a friend and her daughter booked into a well-known hotel at Manchester Airport to spend the night prior to their next day flight to Florida on a long-planned holiday. On arrival they left their room, after ensuring their suitcases were locked, to go to the hotel restaurant for dinner. On returning to their room they could not gain entry as the door chain had been put in place by an intruder. Hotel staff managed subsequently gained entry and it was discovered that the room window (ground floor) had been removed by the intruder(s). Both suitcases had been forced open and a laptop, digital camera and $500 stolen.
The hotel immediately refused to accept liability but curiously, they did provide the couple with new suitcases! My friend will of course be claiming for her losses on her travel insurance policy but I am concerned about the attitude and refusal by the hotel to accept any liability. I could understand their refusal if my friend had been careless with her property but this was obviously not the case.
Does anyone have any advice on the stance of the hotel?
0
Comments
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ISTR they can be liable (if you've booked a room rather than just come in to use the bar) but it's limited to £50 unless it's been stolen by staff or the hotelier's been wilfully negligent.
Googling "innkeepers liability" gets results0 -
It's all in the Hotel Proprieters Act 1956.
Providing the HPA sign is displayed (normally in reception area) then the limit is £50 per item or £100 per guest.
See http://www.hmrc.gov.uk/bens/ben03.htm#app10
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