CLOSED: Quidco Question and Answers - please see new thread

B_M

Another Quidco bonus offer is showing.
Not great at £2.50 back from a £20 spend, but if you're buying something that's applicable, it's worth having.

https://www.quidco.com/incentives/january-bonus-temp-18/

Make sure you activate it first and remember, Quidco have a very generous highest cashback guarantee offer. Double the difference on lots of purchases, just in case their rate is lower.

https://www.quidco.com/highest-cashback-guarantee/
(no quibbles so far, everyone matched and doubled the difference)

joe_easy_london

My partner and I went on honeymoon to the Maldives back in August 2017. I booked the accommodation via quidco and Ebookers on the 27th June. The cashback was declined so I put in a claim - the claim has now been declined. The cashback value is over £100!!

Quidco have said:

I am sorry your cashback claim was declined and please be assured this is the very last thing we would want for our members.

Unfortunately, we do have to accept this as the retailers final decision as we have already challenged this retailer further in the form of the claim and they have now declined this so we would be unable to investigate further.

I apologise again for any disappointment caused as I can understand that this is a disappointing outcome, please be assured that declined cashback doesn't benefit yourself or Quidco so we do share your disappointment.

I see no reason why this cashback has been declined - I have all the email confirmations to confirm but there doesn't seem to be any other route of escalation. I did not alter, amend or cancel the booking and I definitely went to the Maldives!!

Has anyone else experienced this? What tips or advice would you give? It seems strange that retailers can just decline cashback claims when they want...

Joe

B_M

joe_easy_london wrote: »

My partner and I went on honeymoon to the Maldives back in August 2017. I booked the accommodation via quidco and Ebookers on the 27th June. The cashback was declined so I put in a claim - the claim has now been declined. The cashback value is over £100!!

Quidco have said:

I am sorry your cashback claim was declined and please be assured this is the very last thing we would want for our members.

Unfortunately, we do have to accept this as the retailers final decision as we have already challenged this retailer further in the form of the claim and they have now declined this so we would be unable to investigate further.

I apologise again for any disappointment caused as I can understand that this is a disappointing outcome, please be assured that declined cashback doesn't benefit yourself or Quidco so we do share your disappointment.

I see no reason why this cashback has been declined - I have all the email confirmations to confirm but there doesn't seem to be any other route of escalation. I did not alter, amend or cancel the booking and I definitely went to the Maldives!!

Has anyone else experienced this? What tips or advice would you give? It seems strange that retailers can just decline cashback claims when they want...

Joe

Ebookers are part of the Expedia group and you are another victim! They are notorious and the cashback sites know how bad they are, but won't kick them off!
I'd only use them with an immediate point of sale discount code and never ever again via a cashback site.

MSE do have a 'Resolver tool' - might be worth a chance? You could go direct with a complaint, but this is a very bad company and I personally wouldn't rate your chances. But, who knows? When you visited Ebookers via Quidco, there will be an electronic trace. This will show the exact date and time of your visit. If you never used a code not promoted on Quidco, it's an option.

Resolver - https://www.resolver.co.uk/companies/ebookers-complaints

There's also the social media sites you could air your complaint, along with Truspilot etc.

Good luck, but it may be that you have been 'had'.
Once bitten etc and others need warning.
Discount code, yes, cashback site, no!

If you must use a cashback site for Ebooker bookings, then it would make sense to use a cashback site that guarantees the cashback. It may be a slightly lower rate, although at time Imutual often beat the BIG 2 so called 100% cashback sites (who's kidding who?).

http://www.imutual.co.uk/ebookers

The white tick in the yellow circle indicates guaranteed cashback. Not all merchants have this status, but many have.
Regardless, it's worth being a member anyway as it obviously gives options. Customer service is personal and 1st class.

bxboards

Has anyone had any Ebay cashback since they started offering it early November?

Topcashback have paid up til end of November, but nothing from Quidco.

I'd normally use TCB, but Quidco were offering 3 to 5% when they got back with Ebay, but not so good if they don't pay!

B_M

bxboards wrote: »

Has anyone had any Ebay cashback since they started offering it early November?

Topcashback have paid up til end of November, but nothing from Quidco.

I'd normally use TCB, but Quidco were offering 3 to 5% when they got back with Ebay, but not so good if they don't pay!

I've still got one outstanding and linked to one of their many bonus offers. My wife has a few later ones, but not due yet.
I find Quidco being a slow payer to be honest. My thoughts are that they hold onto your cashback, rather than release immediately like TCB and Imutual. I'm only a basic member at Quidco (though toying with upgrading) and can't get my head around how they can pay 'Premium' members quicker, without holding on to cash!

I had an issue with a bonus not going to payable, so contacted Quidco by Facebook. Issue resolved very quickly and with an apology. Not all cashback sites offer apologies.
Maybe try contacting them and see if they can push through your cashback?

I'm (we're) favouring Quidco at the moment due to their terrific 'Highest Cashback Guarantee' - no issues honouring so far.

https://www.quidco.com/highest-cashback-guarantee/

Good luck.

darkwing_duck_2

Used Quidco for a long time but after this latest saga that is it.
AA declined cashback - I should have read the reviews, the AA has a habit of doing this. Quidco support looking into it but so far taken them a month with no update.
Like with Expedia above Quidco need to ditch these companies, but they won't.

B_M

bxboards wrote: »

Has anyone had any Ebay cashback since they started offering it early November?

Topcashback have paid up til end of November, but nothing from Quidco.

I'd normally use TCB, but Quidco were offering 3 to 5% when they got back with Ebay, but not so good if they don't pay!

A few ebay transactions went to payable overnight.
Hope you received yours.
My connected bonuses haven't moved, but these can take up to 72 hours. I'll leave that until the weekend, hoping I don't have to chase up.
As above, Quidco do seem slow at paying, but I'm only a basic member. I've had a good run with Quidco over the last 3 or 4 months and if my next lot of payments come through, I'm going to upgrade. See if that makes any difference with payable speeds.

**** made contact via social media and bonuses pushed through immediately. Not ideal, but can't fault their customer care and service.

PSW

I'm in communication with both of them over a declined claim £200+. Almost, if not identical situation to yours. After reading the number of people going through exactly the same issues with Quidco & Ebooker I'm starting to think this is not an accidental error and their is more to it. Either way i'm determine to take this as far and wide as I can now purely out of principle.

B_M

PSW wrote: »

I'm in communication with both of them over a declined claim £200+. Almost, if not identical situation to yours. After reading the number of people going through exactly the same issues with Quidco & Ebooker I'm starting to think this is not an accidental error and their is more to it. Either way i'm determine to take this as far and wide as I can now purely out of principle.

£200+? OUCH!

I'd definitely be looking at a small claim for that amount if no non-promoted (external) code was used. As above post, there will be an electronic trace of your purchase.
Seek advice and good luck.
It's a disgrace the BIG 2 cashback sites allow this. A member abusing in this way would be banned!
Too many issues over far too long! These sites cannot claim to be member focused! Sadly, there will be many more 'victims'.

margf

Hi

Has anyone had any experience of taking Quidco to the small claims court please?