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Eon - run around!
janicearcher
Posts: 20 Forumite
in Energy
Hi folks currently been given 3 poorly informed replies from eon this morning re moving plan when my fixoline8 ends in July.
Eventually after 2 .calls was told eonfixonline 9 was what I should move to, after doing some price comparisons called eon back and was told should never have been offered this as it was withdrawn. Asked to speak to team leader who am waiting on to call back.
Help! Does Malcolm who writes here have any thoughts?...jtp
Eventually after 2 .calls was told eonfixonline 9 was what I should move to, after doing some price comparisons called eon back and was told should never have been offered this as it was withdrawn. Asked to speak to team leader who am waiting on to call back.
Help! Does Malcolm who writes here have any thoughts?...jtp
0
Comments
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Hi janicearcher,
Malc isn't here this week, hope I can help a bit.
The FixOnline 9 tariff was withdrawn from sale in January 2011, so we wouldn't offer this now.
The best thing to do is use the 'switch now' link on your online account, this shows you all the available tariffs that you can change to with E.ON.
I would also say, use a comparison site to do a full comparison of the market.
I'm sorry about the misinformation you have received, if I can help any further let me know.
Helena
“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Helena, my available tariffs on the switching part of my online account include 2 until Spring 2013 but no fix for 2014,yet some are claiming that it is still available. Any comments???0
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